Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Bed was a lot smaller than it was advertised as I went on the guide of dog breed.I chose boston terrier or French bulldog size.My dog is very small poodle and it’s too small so disappointed
By Michael B.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Michael! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Well it took over a month to get here and the XL size proved to be a very tight fit for my 48 lb. dog. I think she might like it better if she didn’t have to coil herself up so tight to get into o.
By Joseph P.
Response from MrFluffyFriend™· Jan 23, 2023
We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
This is junk. There’s no way they have 97% 5 Star reviews, as shown on their site. ALSO, IT’S $7.50 ON AMAZON!
By Rylee
Response from MrFluffyFriend™· Jan 23, 2023
Hi Rylee! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
While the shipping time may have been a little longer than I would have liked, I can’t blame the company and that certainly doesn’t take away from the product. My dog is in love!!
By Deb O.
Response from MrFluffyFriend™· Feb 13, 2023
Hi Deb! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. We apologize that you didn't have the best experience with our shipment though. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
The order page is confusing. it looks like you are checking out when you end up ordering a second bed. Then there is no option to change your order!!!!!!!!!!!!!! I also feel I shouldn't have to accept the terms and conditions just to send a review!!!!!!
By Gary B.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Gary! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
My dog loves his bed. Carries it to wherever he’s going in the house 🐶
By KR G.
Response from MrFluffyFriend™· Feb 13, 2023
Hi KR! Nothing makes us happier than knowing that your pet loves our pet. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
very disappointed, with this product waited awhile to write this review. The middle of the bed is always moving and clumping up, forever having to straighten it up My pet has gone to using his cheaper one. Even at half the price it's far too expensive. I chose apricot must say it's a lovely colour
By LEXUS 7.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Lexus! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
My adult dogs and puppies love only thing one of the puppies got so excited it peed and I do not know how to wash that out. Otherwise wonderful
By Elizabeth C.
Response from MrFluffyFriend™· Feb 13, 2023
Hi Elizabeth! We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
