Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Our dog didn’t like it. So I gave it away. I think it was too fluffy. It s a nice bed, but she didn’t like it.
By Barbara L.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Barbara! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Dog loves it. Only problem is he thinks it’s a chew toy. He drags around the house.
By Ralph C.
Response from MrFluffyFriend™· Feb 13, 2023
Hi Ralph! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase
What a difference a bed makes. A good nights sleep or a hearty nap is always appreciated more when the bed you’re in is comfortable. If my dogs or cat could talk that’s what they’d tell you to. This bed is like the greatest thing I’ve purchased and I’m so glad I did. I have two Lab/Blue Heeler mix dogs and one medium sized cat. All love this bed and I highly recommend.
By Kathleen L.
Response from MrFluffyFriend™· Feb 13, 2023
Hi Kathleen! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Product as advertised by kg was actually too small for my pet. Sizes need to be adjusted to actually reflect appropriate weight vs size of bed
By Patty B.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Patty! Thank you for taking the time to share your feedback with us. We apologize that your experience didn't meet your expectations. We would like to make things right and have thought of something special for you. Could you please check your email for further details? We believe that this solution will help resolve this matter.
I bought the size recommended for my dog. It is a tight fit. I have not contacted you about it because I find your company is extremely annoying to deal with. You were sending me a constant string of emails until I stopped them, I could imagine how annoying it would be to send you a complaint.
By MARY T D.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Mary! Thank you for taking the time to share your feedback with us. We apologize that your experience didn't meet your expectations. We would like to make things right and have thought of something special for you. Could you please check your email for further details? We believe that this solution will help resolve this matter
After all the advertising, I decided to purchase this bed and am so disappointed. The sides are flimsy and one side is collapsed. Also, the bed does not lay flat on the ground. My dog will not lay in it. It is overrated and not worth the $76.00 I paid for it.
By Cheryl
Response from MrFluffyFriend™· Jan 23, 2023
Hi Cheryl! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I had to pay the postage when you advise free shipping. The post office said it was fraudulent postage. I also tried getting in touch with someone and no one got in touch with me.
By Garry D.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Garry! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Very easy to deal with returns. Responded quickly to my questions and sent me a refund quickly.
By Kathy
Response from MrFluffyFriend™· Feb 13, 2023
Hi Kathy! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
