Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Ce site est à éviter impérativement. Je n’ai jamais recu de mail de confirmation ni date de livraison et mon compte a été débiter. Je n’ai jamais reçu l’article, évidemment.
By Michelle
Response from MrFluffyFriend™· Jan 23, 2023
Hi Michelle! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
The satisfaction guarantee is totally misleading. The dog bed is too small, I am expected to post the bed to China, costing about £40. It will then be many weeks before they decide if I am eligible for a refund, the cost of postage is not refunded. I will never purchase anything from this company again.
By Karen Inga U.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Karen! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Slow delivery and took about a day before stuffing started coming out
By Mr H.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Mr. Harrison! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Really fast and proffessional customer care.
By Urmet R.
Response from MrFluffyFriend™· Feb 13, 2023
Hi Urmet! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
The dog bed is really soft and my dog seems to like it. But, I thought it was going to be bigger than it is
By Sandy S.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Sandy! Thank you so much for your feedback. Nothing makes us happier than knowing that your pet loves the bed. 🐾️
These didn’t look much like the advert. Very thin and cheap looking. We bough t two, they took about 4 weeks to arrive. One of the beds was too small so I asked to change, but return postage was £25 (to China). So I bought a very similar one in Amazon, came the next day but was much nicer quality, less polyester and more padded in the central sleep area.
By Philippa
Response from MrFluffyFriend™· Feb 11, 2023
Hi Philippa! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you
My dog loves her bed so much that we bought a second one for her at night as she sleeps in her bed on the floor of our bedroom, and it makes us so happy to see her looking so comfortable and asleep 😴 Would highly recommend. The only thing I would have liked is some washing instructions It’s an absolute 10/10 from Kt ☺️ Thank you 😊
By JILLIAN B.
Response from MrFluffyFriend™· Feb 13, 2023
Hi Jillian! hank you! We love your feedback. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
Outstanding product My puppy LOVES his bed
By Johanna G.
Response from MrFluffyFriend™· Feb 13, 2023
Hi Johanna! Thank you! We love your feedback. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
