Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Worst delivery - it came to NYC and then went to Chicago? It took 20 plus days ? Ridiculous.
By Mary N.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Mary! Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
My dogs like the fluffy dog beds.
By Jacqueline C.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Jacqueline! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
I bought a large dog bed. It came as a small bed fit for a miniature poodle. The company has still not responded to my request to return or exchange it.
By Steven D.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Steven! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Have a phone number for Customer service. In the United States with someone that speaks English. When you say large bed make it LARGE NOT MEDIUM!!! YOR TRACKING NUMBER IS FOR THE BIRDS. SO IS THE EMAIL CUSTOMER SERVICE SYSTEM
By Ronald D.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Ronald! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
My chihuahua mix jumped right into this and loved it as soon as I opened it. There was a bit of a chemical smell on it when I opened it, so I put it in the dryer with a dryer sheet when I opened it and it seems to dissipate.
By Christine C.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Christine! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
My Granddogs love the beds! High quality, very soft! Prices was great! That was there Christmas presents. One of my Granddog is very old, has arthritis real bad. He sleeps so great now! The only thing I would say negative is the shipping was very slow. It took 4 weeks from order to receiving the product. But is was Christmas time.
By Pamela B.
Response from MrFluffyFriend™· Jan 24, 2023
Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
My fur babies love the beds! My girls are seasoned women with joint pain. We received the apricot one first, so they took turns sharing it. Then the dark grey one arrived & they claimed their favorites respectively!
By DiAngela K.
Response from MrFluffyFriend™· Jan 24, 2023
Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
My dog Patches really enjoys her anti anxiety bed. She seems to prefer if over her crate bed. We recently went on a trip and she payed on her bed rather than her crate and was the most content ever in the car.
By Betty C.
Response from MrFluffyFriend™· Jan 24, 2023
Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
