Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Terrible product and awful customer service.
By Anonymous
Response from MrFluffyFriend™· Jan 19, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I purchased this bed for our senior cat (Tinkerbell). She has arthritis and is not able to curl up as cats do. I was debating between the medium and large size and decided on the medium. Perfect choice! It fits well on the couch (cats do not like sleeping on the floor) and she spends the better part of her day cozied up in it. Just as a reference....Tinkerbell weighs 15 lbs. The delivery was slow but I chalk that up to the holiday rush. I have yet to wash it but received good instructions from MrFluffyFriend....the main problem will be getting Tinkerbell out of it!
By Catherine M.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Catherine! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
My cat loves it so much that she stays in most of the day! She loves it!!
By Takeshi M.
Response from MrFluffyFriend™· Jan 24, 2023
We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!
Your description of your products were good and accurate. Your products arrived in a timely fashion. The dogs love the couch cover and the bed.
By Leta
Response from MrFluffyFriend™· Jan 24, 2023
Thank you so much for taking the time to leave us this amazing review.
Do NOT use this company. I ordered a dog bed on 27/11/22. Their courier, EVRI received it on 2/12/22. They allegedly delivered it on 29/12/22 in the evening when we were at home. The doorbell did NOT ring. The response from MrFluffyfriend is that the company 'does not cover items that are lost or stolen in transit if the package is marked as "Delivered" by the carrier without the insurance to protect your shipment.' They do not offer insurance for their products via their website and ignore the fact that my contract is with them, not EVRI. The courier won't respond to a request for a photo of the delivery address. Terrible customer service.
By UK C.
Response from MrFluffyFriend™· Jan 19, 2023
Hi there! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Lengthy delivery and dog won’t go in it.
By Mrs. Karine D.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Karine! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
This company is a nightmare. I tried to cancel about 1 hour after ordering no response . When bed arrived I tried to return, no details of any address or phone number on site. None supplied so far after 3 e mail requests. I think I’ll end up with a bed I don’t want and a lot poorer. Don’t order as no proper customer service
By Eliza
Response from MrFluffyFriend™· Jan 19, 2023
Hi Eliza! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The bed is fluffy but has no cushion. I rather have bought a pillow instead.
By Cabrera
Response from MrFluffyFriend™· Jan 19, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
