Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
The center doesn't have enough padding. My Yorkie seems to like it better than her other one because she is curled up and surrounded by the bed...but her bottom ends up too close to the floor... it's hard.
By Janette M.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Janette. We are sorry for your negative experience with us. Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
Offer to Return Is Meaningless Shipping took so long that item arrived after recipient had left. Offer to return is meaningless. You have to cover shipping back to China, which is more than item costs.
By AMY C.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Amy! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
My dog loves this bed. Previous bed was ignored. Now, when she’s resting, she’s almost always in her new bed.
By Keith J.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Keith! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
My dogs will not use these beds. They are senior dogs and perhaps need more support. The beds seem ver flimsy with no real support for their old bones. I would like to return these beds. Please provide instructions.
By A P.
Response from MrFluffyFriend™· Jan 19, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Product is great and they were great about returning a second bed (an addition to our family did not work out, so bed was no longer needed). I have a 40 kg Labrador so got largest size and he loves it
By Vicki
Response from MrFluffyFriend™· Jan 24, 2023
Hi Vicki! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
There is little fluff to the product. Very flat and overpriced
By Sad S.
Response from MrFluffyFriend™· Jan 19, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Our dog thinks it’s a toy. She barks and bites at it. Very funny.
By Susan
Response from MrFluffyFriend™· Jan 24, 2023
Hi Susan! Thank you so much for your feedback. I hope she likes it! It means a lot to us here at MrFluffyFriend. 🐾️
You sent me the wrong size bed! I ordered a large. I received a medium! Also took forever. My inquiries into my order were ignored!
By Judy H.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Judy! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
