Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
I have Staffie and large bed far too small She doesn’t lie in it just plays with it lol
By Mrs B.
Response from MrFluffyFriend™· Jan 20, 2023
Hello. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I haven't received my order yet! I ordered it on 12/5/22. It has been over a month!
By Jennifer S.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Jennifer! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
The bed came a month after i ordered it. Additionally it is not as plush as described and had a very bad smell to it when openedl.
By Vy T.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Still awaiting delivery after a month.....
By Robin S.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Robin! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I really like your products BUT your site offers no way to check on an order and when I have a tracking number I click on it and it goes to the USPS site but not to my order. I had multiple orders and some got split and it was not easy to track them. Not sure I will order from you again
By Cheryl M.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
The great part… the product is wonderful! The design, the fluffiness…etc. and just as pictured and it definitely attracts our dogs. And, the look of the Pearl white is posh. I have washed and dried our two beds, and they turned out to look even better! I definitely recommend the product! On a constructive note though, the wait time was too long. Almost a month and we had hoped to make it part of our “Christmasing” with family and grandkids, gifts for the two family poodles. The other concern, our larger poodle (12 lbs) fits perfectly in the bed we bought for him… please refer to size. I hesitate to say, because I can’t remember the size, but I think it was the medium… we bought according to the recommended weight. The problem, my 5 lb poodle is too large for the bed that was recommended for a 5 lb dog. I have tried over and over to coax him onto and into the tiny opening of the bed. He balks and jumps into the larger one that definitely seems better sized for him too. So… the reason for not going with the five stars. The disappointment… it’s money spent, and seems too much to throw out more to replace it.
By Teddy’s M.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Teddy. Thank you for your feedback. We are sorry for your negative experience with us with sizing and delivery. I want to assure you that your feedback does not go unnoticed. Thank you and have a nice day! -Team MrFluffyFriend™
Hello, Sad Quality on size & fluff,What Fluff Fluffy Friend, wheres the PADDING? Theres not much padding on the bottom for added comfort. Pay attention to the measurements before you select -glad we went with bigger (we thought) so ordered the XL. we ordered an XL to give him extra fluff around him (again so we thought) . He is a Maltese/Terrier so he's a medium size dog. Recommending you DO NOT ORDER FROM THIS SITE! Ordered on Dec 5th & got it on Jan 7th- IT TOOK OVER A MONTH TO GET DELIVERED!!! Im in CA & Ordered it from Los Angeles CA .It says its from the Los Angeles,CA district -Went from LA to Chicago & back to LA to get shipped to Riverside ,CA. Ending result its Cheaply made & tag says its from china _ SAVE YOUR MONEY . We purchased the same style bed (great quality) FROM ROSS when he was a puppy, so they are available elsewhere & made with much better quality. Fluffy Friends has No phone number to communicate only by Email , No Bueno...... Sorry Fluffy friends
By Gin L.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Gin! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I still haven’t received my order . It’s been a month
By Elizabeth W.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Elizabeth! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
