Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
It took forever to get here. Ordered mid December and received mid January.
By Diana A.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Diana. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Not dense enough . Slopes to one side .dog prefers older bed . May need to add a pillow for comfort .
By Julie P.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Julie. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
The fluffiness of the dog beds are great but the base mat is extremely light on with filling. I ordered 2 extra large and the edges are nice but the base has nothing for the dogs to sink into.
By Marney W.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Marney. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product.
Not strong enough. My dog ripped it the first day.
By Blayne C.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Blayne! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The bed is soft and comfy. Mojito is definitely enjoying. Delivery took long, slightly over the 21 day max. I contacted McFluffy and my concern was addressed in a timely manner. I was given updates and was notified once delivery was made. Delivery time is my only negative (understood outside McFluffy control) but service and quality are very good. Thank you.
By Helen A.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Helen. Thank you for sharing your kind words with us. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. Thank you so much and have a nice day! -Team MrFluffyFriend™
Still haven’t received item. Not sure if this is a legit business or if I was scammed
By Noelle M.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Noelle! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Arrived in time for Xmas despite delivery problems. My dog loves her new bed and is reluctant to get out of it. Highly recommended
By Sarah P.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Sarah. Thank you so much for taking the time to leave us this amazing review.
It took 4 emails and more than 30 days to receive half my order..
By Lance M.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Lance! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
