Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
I love the softness and cushy feel to the two beds I have. I like the light grey and the dark grey colors.
By Barbara P.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Barbara! Thank you so much for the 5-star review! We only want what's best for your beloved pet.
Horrible! Not the same as the advertised photos. I wonder if stuffing was added to the bed for the photoshoot..? Terrible return policy when it’s not even close to what you think your buying and have to pay to send it back. I’ve tried what they suggested.. to shake it around to fluff it up, it is still flat. Like a rug with a rim. I will keep it and use it outdoors in the summer. I wouldn’t let my dogs sleep on this every night for years with no joint support and so bad for their bodies. I wouldn’t gift it to anyone expecting them to either (also this is what mr fluffy friend customer service suggested when I complained, give it as a gift to someone) Buyer beware! I will not shop here again. So glad I didn’t pay full price. it’s a shame there is such a big difference between the photo and the actual product. How they claim to have so many happy customers is beyond me.
By Jen B.
Response from MrFluffyFriend™· Jan 23, 2023
HI Jen! Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Never received the dog beds
By Amy
Response from MrFluffyFriend™· Jan 23, 2023
Hi Amy! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
It is a lot smaller than it should be for a small dog. Cozy but our small dog barely fits
By ANNA P.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Donna! Nothing makes us happier than knowing your pets love the beds. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback!
The order took a month to get here and the package was damaged. The bed was too small even though we used the guidelines provided by the company to get the correct size.
By Jeannette
Response from MrFluffyFriend™· Jan 23, 2023
Hi Jeannette! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
You advertise satisfaction guaranteed or your money back but put in provisions where after I pay to send back the low quality item, you reserve the right to refund or not.
By A. B.
Response from MrFluffyFriend™· Jan 23, 2023
Hello! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
worse bed ever
By Heather S.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Heather! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The dog beds are the real mcoy.
By Mrs Grainne M.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Mrs. Grainne! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
