Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Excellent customer service, my dogs love the bed!
By Pete M.
Response from MrFluffyFriend™· Jun 28, 2026
Thank you, Pete! We're thrilled to hear your dogs love their new bed and that you had a great experience with our customer service. We really appreciate your support and hope your pups enjoy many comfortable naps. 🐾
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just have to assume it's the European one as it's the closest one. They don't advertise this easily on the website, it is hidden away in FAQs. So factor that in when ordering as of you are in the UK they give up a royal mail tracking number, which doesn't update until the parcel gets in the UK, so you can't see where it is when it has left the Full filament centre and they don't have any tracking information to tell you where it is until royal mail gets it. If I had known all this before I'm not sure if I would have ordered from them, just hope the cool mat I have order arrives soon and works as advertised.
By Hayley
Response from MrFluffyFriend™· Jun 26, 2026
Hi Hayley, We're sorry to hear about your frustration, and we understand that waiting for a delivery can be disappointing. After reviewing your communication with our customer service team, we can see that the expected transit time was shared with you and that your cooling mat is still on its way. We appreciate your patience while it makes its journey to you. Once it arrives, we'd also like to mention that the cooling mat is not designed to feel ice-cold to the touch. Instead, it works by dissipating your pet's body heat to provide a cooler, more comfortable resting surface without the need for electricity or refrigeration. We hope it arrives with you soon and that it provides your pet with the comfort it's designed to offer. Thank you for sharing your feedback, as it helps us continue improving our customers' experience.
The Fluffy Friend dog bed is very nice and well built. However, after a few days, neither of my dogs will go near it. The younger dog sleeps on my bed or sofa. I specifically bought the bed for my 13 year old Kuvasz who is having some issues with her back legs. She will not go near the bed. It is only a few days so it just may be that they aren't used to it, or maybe my bed and sofa are more comfortable
By Ronnie W.
Response from MrFluffyFriend™· Jun 26, 2026
Thank you for sharing your experience, Ronnie. We're glad to hear you found the bed to be well-made. Some dogs, especially older ones who have been using the same sleeping spot for years, can take a little longer to adjust to a new bed. We hope your Kuvasz and your younger dog gradually become more comfortable with it over the coming days. If you'd like, feel free to email us at [email protected], and we'd be happy to share a few tips that have helped other pets settle into their new bed more quickly. We hope they'll soon discover how cosy it can be. 🐾
I had a not so good experience in December 2025 concerning the shipping of the dog bed. About 3 weeks ago, Bob Schneider, CEO & Co-founder reached out to me to make things right. I appreciate the effort and commend him for doing the right thing and making me, and my dogs, satisfied customers. The dogs love the bed and seem very comfortable sleeping in it.
By Patti D.
Response from MrFluffyFriend™· Jun 26, 2026
Patti, thank you for giving us the opportunity to make things right. We truly appreciate your updated review and are so pleased to hear that both you and your dogs are now happy with the outcome. Knowing they're sleeping comfortably in their new bed means the world to us.
great product and staff
By LORETTA T.
Response from MrFluffyFriend™· Jun 26, 2026
Hi Loretta, We're delighted to hear you're happy with both the product and our team. Thank you for your kind words and for choosing MrFluffyFriend.
Just my dog loves it! Chooses it over 3 other dog beds!
By Kevin G.
Response from MrFluffyFriend™· Jun 26, 2026
That's probably the best compliment we could receive, Kevin! We're thrilled your dog keeps choosing our bed over the other three. Wishing your pup many more cosy naps ahead.
Experience with the company has been great. Sadly so far my dog will not use this bed on his own at all. If I put it on my lap he’ll sit in it. Aside from that he ignores it completely…..well except yesterday when my perfectly housebroken boy peed on it. Bed was easy to remove fillers and wash, this was nice. I purchased with the hope of easing his separation anxiety, so far no help in this area. The non-slip surface on bottom isn’t very non-slip, in our case that doesn’t matter.
By Catherine M.
Response from MrFluffyFriend™· Jun 26, 2026
Thank you for sharing such an honest review, Catherine. Every dog adjusts differently, especially when trying something new. We're glad to hear the removable filling made washing the bed simple after your unexpected mishap. We also appreciate your comments about the non-slip base and will take them into consideration as we continue improving our products.
My furbaby loves sleeping in the big bed pillow. He sleeps in it all of the time. He definitely thinks it is soothing and comfortable.
By Linda L.
Response from MrFluffyFriend™· Jun 26, 2026
Linda, we're so happy to hear your furry friend is loving his new pillow bed. Knowing he finds it soothing and comfortable is exactly what we hope for. Thank you for sharing your experience.
