Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
My dog loves his new bed.That is all he will sleep on now.I bought the xl for my 90 lb.lab Shepard mix.
By Colleen K.
Response from MrFluffyFriend™· Nov 28, 2023
Hi Colleen! 🐾 We're thrilled to hear that your fur baby is loving the new bed! It sounds like he's got excellent taste in comfort. 😊 If there's anything else we can do for you and your pup, just let us know. Happy snoozing! 🛌🐶 Sarah Team MrFluffyFriend™
I, ordered a medium bed for my Shitzu/ Yorkie. However it's too small for him. So I sent a email back asking for a refund. But I haven't heard back from customer service. So I purchased another one a large hopefully it will work. I hope they refund me or let me know where to send the first one back.
By Archer W.
Response from MrFluffyFriend™· Nov 26, 2023
Thank you for bringing this to our attention, Archer, and we apologize for any inconvenience. Our team is working diligently to address your concern. We appreciate your patience and hope the large bed proves to be the perfect fit for your Shitzu/Yorkie. We will be sending you an email to accommodate you. Best regards, Sarah Team MrFluffyFriend™
I ordered 1 bed for my 2 dog's and was so happy with the quality so I ordered another one. The online ordering was easy and the delivery was first class. I'm very happy and so are my 2 dog's
By Keith S.
Response from MrFluffyFriend™· Nov 26, 2023
Thank you for choosing MrFluffyFriend™ for your furry friends, Keith! We're thrilled to hear that both you and your two dogs are happy with the quality of our beds. We appreciate your positive feedback on our easy online ordering process and first-class delivery. If you ever need anything else for your pets, feel free to reach out. We're here to keep tails wagging! Best, Sarah Team MrFluffyFriend™
Do not buy one of these pets beds. We needed an orthopaedic bed for our spaniel but this is cheap crap. Buy cheap crap from the pet shop. A large bed size wasn’t a large. When I asked for a refund and to send the bed back they said I can send it back and pay the postage- and if I want a bigger one they’ll let me keep the old one and give me 30% off a larger one. It’s a complete scam. Good marketing but rubbish product. SAVE YOUR MONEY!! DO NOT BUY!!!! I repeat!!! DO NOT BUY!!! I’m looking into going to watch dog. Hopefully they close down.
By Tiffany
Response from MrFluffyFriend™· Nov 26, 2023
Dear Tiffany, we're sorry to hear about your experience with our MrFluffyFriend™ pet bed. Our goal is to provide high-quality products that meet the needs of our customers, and we apologize if we fell short in your case. We appreciate your feedback and take customer satisfaction seriously. We understand your concerns and would like to make things right. We will be sending you a follow-up email shortly so we can address your specific situation and find a satisfactory solution. Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation. Sincerely, Sarah Team MrFluffyFriend™
I've purchased 3 beds from them over the last 8 months. The XLs were very nice and close to the pictures on the website. The XXL was very poor and just a flat circle so I don't recommend the largest size. My dog loves the XL and won't sleep in anything but that specific bed. The company is in China and shipping isn't the fastest. I never tried to return anything because I used the products so I can't speak to that. I personally like their beds.
By K B.
Response from MrFluffyFriend™· Nov 26, 2023
Dear K Buckingham, thank you for your feedback and loyalty to MrFluffyFriend™! We're delighted to hear that your dog enjoys our XL beds, and we appreciate your positive remarks on the quality. We apologize for any inconvenience with the XXL size, and we're continuously working to improve our products. We understand that international shipping may take some time, and we appreciate your patience. If you ever have any concerns or questions, feel free to reach out to our customer support team. We're here to ensure you and your furry friend have the best experience with MrFluffyFriend™. Thank you for choosing us to provide comfort for your pet! Best Regards, Sarah Team MrFluffyFriend™
Great with a slightly larger size. Just make sure that you get the next size larger than what is suggested and it's lovely!
By Carole S.
Response from MrFluffyFriend™· Nov 25, 2023
Thank you for your kind words, Carole! We're delighted to hear that you find our MrFluffyFriend™ great, especially with the slightly larger size. Your feedback is valuable, and we appreciate your suggestion to go for the next size up. We're committed to delivering a lovely experience for you and your MrFluffyFriend™. If you have any further comments or questions, feel free to reach out. Warm regards, Sarah Team MrFluffyFriend™
Super soft. My dogs LOVE IT! Definitely much smaller than the site implies, but that’s not a huge deal. Recommend it, just buy a size up.
By WillIam R M.
Response from MrFluffyFriend™· Nov 25, 2023
Thank you for your pawsitive feedback, WillIam! We're thrilled to hear that your dogs love the super soft MrFluffyFriend™. We appreciate your suggestion to consider sizing up, and we'll certainly share this with our team for future improvements. If you ever have more feedback or questions, feel free to bark at us anytime! Sarah Team MrFluffyFriend™
The product arrived in a timely manner and my golden loves the bed.
By Eddy
Response from MrFluffyFriend™· Nov 25, 2023
Thank you for choosing MrFluffyFriend™, Eddy! We're thrilled to hear that your golden loves the bed, and we appreciate your positive feedback. If you have any further questions or need assistance, feel free to reach out. Happy snuggling! Best regards, Sarah Team MrFluffyFriend™
