Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Easy to order online, dog bed arrived within the time stated. Our Greyhound is very happy with his new soft & fluffy bed!!
By Mr C J.
Response from MrFluffyFriend™· Dec 1, 2023
Dear Mr. C Jones, we're thrilled to hear that your Greyhound is enjoying the soft and fluffy bed! Thank you for choosing MrFluffyFriend™. If you have any more pet needs, feel free to reach out. Happy lounging! Warm regards, Sarah Team MrFluffyFriend™
Unfortunately, I should have read the reviews before purchasing from this company! Please STAY AWAY do not purchase from them! They shipped two dog beds inside an envelope the envelope busted open and it was delivered opened left it in the rain! Contacted the company through email with pictures explaining my situation. I keep getting a generated email saying to open the package and see if it is damaged and it’s under investigation. I refused to open the package anymore than It is ! It is damaged it was left out in the rain in an opened package. I should have the right to receive a return label because Of the situation. This shows me what kind of company I am dealing with please stay away! Update: They want me to pay for shipping the beds back to China . Then once they Receive the beds they will make decision as to whether I receive a credit. This is Ridiculous! The beds were shipped from New Jersey and nowhere in there return policy does it mention China. Until after you have made the purchase! This is poor business and how are they getting away with this? They NEED TO BE STOPPED!
By James
Response from MrFluffyFriend™· Dec 1, 2023
Dear James, we sincerely apologize for the inconvenience you've experienced. This is certainly not the standard of service we aim to provide. We understand your frustration and we would like to address this issue promptly. Unfortunately, we're unable to check anything since you didn't provide your order number. If you need further assistance, please don't hesitate to reach out to our customer support team again. Best regards, Sarah Team MrFluffyFriend™
Fast delivery and every item I have purchased has be excellent. They love there bed
By Debbie T.
Response from MrFluffyFriend™· Dec 1, 2023
Thank you for your kind words, Debbie! We're thrilled to hear that you've had a positive experience with our fast delivery and that your furry friends love their bed. If you ever need assistance or have any questions, feel free to reach out. We appreciate your support! Best regards, Sarah Team MrFluffyFriend™
Beautiful Apricot McFluffy bed, matches my Apricot Cockapoo. He seems very comfortable, I choose large and he had plenty of room. Delivery was prompt even though I ordered around black Friday. Happy with my purchase.
By Susan O.
Response from MrFluffyFriend™· Dec 1, 2023
Thank you for choosing MrFluffyFriend™, Susan! We're thrilled to hear your Apricot MrFluffyFriend™ bed is a perfect match for your Cockapoo. It's wonderful to know he's comfortable, and we appreciate your kind words about our prompt delivery. If you ever need anything else, feel free to reach out. Sarah Team MrFluffyFriend™
Item has been lost in transit for a full month and the company refuses to compensate me for it.
By Mike D.
Response from MrFluffyFriend™· Dec 1, 2023
Dear Mike, we sincerely apologize for the inconvenience you've experienced. Our team is committed to resolving this issue promptly. Upon checking the tracking information for your most recent order, the package has been successfully delivered to your front door or porch on November 29, 2023. Best, Sarah Team MrFluffyFriend™
My pup loves her snuggly bed! I do too! Thank you!
By Elisabeth B.
Response from MrFluffyFriend™· Dec 1, 2023
Dear Elisabeth, we're thrilled to hear that your pup is loving the snuggly bed! Thank you for choosing MrFluffyFriend™ for your furry friend's comfort. If you ever have more pet needs, we're here for you! Best, Sarah Team MrFluffyFriend™
Did take longer to arrive than expected, but my cocker seems to love it. He is a snuggler and is using it as a giant snuggle toy!
By Theresa P.
Response from MrFluffyFriend™· Nov 30, 2023
Thank you for your pawsitively delightful feedback, Theresa! We're thrilled to hear that your fluffy friend is enjoying the MrFluffyFriend™ experience. We apologize for any delay in delivery and appreciate your patience. Remember, a happy snuggle is a snuggle well done! 🐾 Warm regards, Sarah Team MrFluffyFriend™
Keine rückgabe möglich und wenn dann nur rücksendung nach china auf eigene kosten möglich. Hier ausschnitt aus der antwort auf unsere email anfrage : Vielen Dank für Ihre E-Mail. Es tut uns leid zu hören, dass Ihr Hund das Bett nicht benutzen möchte und wir verstehen, dass Sie es zurückgeben möchten. Um Ihnen die Sache zu erleichtern, bieten wir Ihnen eine Rückerstattung von 15% des Kaufpreises an. Sie haben die Möglichkeit, das Produkt zu behalten oder zu spenden, so dass Sie sich die Mühe der Rücksendung sparen und die Kosten für die Rücksendung übernehmen können. **Weitere Informationen über unsere Rückgabebedingungen finden Sie unter diesem Link: MrFluffyFriend™ Rückgabebedingungen. Außerdem haben wir dieser E-Mail ein Rückgabeformular beigefügt, das Sie verwenden können, wenn Sie sich für die Rückgabe entscheiden. Wir schätzen Ihre Zufriedenheit und möchten sicherstellen, dass Sie eine positive Erfahrung mit MrFluffyFriend™ machen. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir danken Ihnen für Ihr Verständnis und freuen uns darauf, diese Angelegenheit zu Ihrer Zufriedenheit zu lösen. Mit freundlichen Grüßen, Precious und Ihr MrFluffyFriend™ TeamWe
By Rosi
Response from MrFluffyFriend™· Nov 30, 2023
Liebe Rosi, wir bedanken uns für Ihr Feedback und entschuldigen uns für die Unannehmlichkeiten. Unser Ziel ist es, Ihre Zufriedenheit zu gewährleisten. Wenn Sie Bedenken haben, antworten Sie bitte auf die letzte E-Mail, die Sie von unserem Kundendienstteam erhalten haben. Wir sind hier, um Ihnen zu helfen und alle Probleme zu lösen, die Sie haben. Mit freundlichen Grüßen, Sarah Team MrFluffyFriend™
