Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
My 4, Cooper, Stewart, Charlie and Ollie love their new bed. Always a race to see who gets it first!
By Marjorie P.
Response from MrFluffyFriend™· Jan 2, 2024
Thank you for choosing MrFluffyFriend™ for your furry companions, Marjorie! We're thrilled to hear that Cooper, Stewart, Charlie, and Ollie are loving their new bed. It sounds like the race to claim it first adds an extra dash of excitement! 🐾❤️ Best regards, Sarah Team MrFluffyFriend™
I didnt realise the bed came from China I assumed it came from a depot in England! Although pleased with the product it seems a lot smaller than I expected I got straight on to returns and refunds What a performance ! I was given the choice a refund but posting to China not cheap or keep the original but 30% off large size.A bit complecated I worked out If I did as they suggested I was well and truely out of pocket
By JAN S.
Response from MrFluffyFriend™· Jan 2, 2024
Thank you for your feedback, JAN. We apologize for any confusion regarding the origin of your MrFluffyFriend™ bed. Our commitment is to provide quality products and excellent service. We understand your concerns about the size and return process. We'll be reaching out to you via email, and we'll ensure your experience with MrFluffyFriend™ meets your expectations. Best regards, Sarah Team MrFluffyFriend™
The pet bed is certainly fluffy, came well packed and fluffed up nicely. My 7year old(today) chocolate lab loves it! He is a bit spoiled and always likes to be comfy. I have one concern. I ordered the xxl which you suggested for a retriever. But even though he isn’t especially big for his breed it seems small for him unless he curls up. Did I receive the right one? No way to tell as pkg wasn’t marked. Just wish he could stretch out totally without hanging out. Otherwise we love it!
By Anne F.
Response from MrFluffyFriend™· Jan 1, 2024
Thank you for your heartwarming review, Anne Frey! We're delighted to hear that your 7-year-old chocolate lab is enjoying the MrFluffyFriend™ pet bed. It warms our hearts to know he loves the fluffiness and comfort we strive to provide. We apologize for any inconvenience regarding the size concern. We will be reaching out to you via email to provide more details, and we'll ensure that everything is sorted out to make sure your furry friend has the perfect lounging experience. Thank you for choosing MrFluffyFriend™, where pet comfort is our top priority! Warm regards, Sarah Team MrFluffyFriend™
Our dog seems to really like the bed. We put it side by side with his old bed and he chooses Mr fluffy friend each time.
By Manhattan
Response from MrFluffyFriend™· Jan 1, 2024
Dear Manhattan, We're thrilled to hear that your dog loves our MrFluffyFriend™ bed! Their comfort and happiness mean the world to us. If there's anything else we can do to enhance your furry friend's experience, feel free to reach out. Thank you for choosing MrFluffyFriend™! Best regards, Sarah Team MrFluffyFriend™
You sent me 6 beds!! I only ordered 1. How can I send these back please?
By Judy F.
Response from MrFluffyFriend™· Jan 1, 2024
Dear Judy Fall, We apologize for the inconvenience. Our sincerest apologies for the oversight. We will be sending you an email, and we'll assist you in arranging the return of the extra beds. We appreciate your understanding. Best regards, Sarah Team MrFluffyFriend™
I was really disappointed when our 2 XL beds were delivered. The quality of the product is poor (nothing like the illustration). We chose 'grey' beds, but the colour is blue. The fact that return postage (to China?!) has to be met by the buyer is appalling! Poor customer service. We won't use this company again...
By Allison S.
Response from MrFluffyFriend™· Jan 1, 2024
Dear Allison, We're genuinely sorry to hear about your disappointment with our MrFluffyFriend™ beds. We apologize for any inconvenience caused by the difference in color and quality from the illustration. We understand your concerns about return postage and would like to assure you that we take customer feedback seriously. Our team is committed to addressing these issues and continuously improving our products and services. One of our representatives is already looking into this, and we'll do our best to assist you. Sincerely, Sarah Team MrFluffyFriend™
Arrived in a quick and timely matter. My puppy loves his new bed. Waited the 15 minutes for the bed to fluff, laid it on the floor and my puppy went right to sleep. Thank you for a great bed.
By Amber F.
Response from MrFluffyFriend™· Jan 1, 2024
Thank you for choosing MrFluffyFriend™, Amber! We're delighted to hear that your puppy loves the new bed and that it arrived promptly. It warms our hearts to know your furry friend is enjoying a comfortable sleep. If you have any more questions or need assistance, feel free to reach out. Sweet dreams to your puppy! Best, Sarah Team MrFluffyFriend™
Absolutely love this bed! It’s so soft and my pup was straight in it. I bought big so she can grow into it ❤️ And they sent a 10% off code for my next purchase! Thank you 😊 very happy
By Tracey H.
Response from MrFluffyFriend™· Jan 1, 2024
Thank you for your pawsitively delightful review, Tracey! 🐾 We're thrilled to hear that your pup is loving the cozy comfort of our MrFluffyFriend™ bed. It warms our hearts to know that your fur baby hopped right in and is ready to grow into the snugness. 🛏️❤️ We're delighted to have such happy customers like you. Wishing you and your furry friend many more snuggly moments together! Warm regards, Sarah Team MrFluffyFriend™
