Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Looks nothing like the photo of what you see in the ad. Cheap dog bed.
By Westin Y.
Response from MrFluffyFriend™· Jan 28, 2024
Dear Westin, We apologize for any discrepancy between the product received and our advertisement. Our customer service team will reach out to you to address your concerns. We strive to ensure customer satisfaction and appreciate your feedback. Best regards, Sarah Team MrFluffyFriend™
My dog likes it although the size is a little bit too small. A purchased a large one, as it was suggested by the chart, but, in fact, the size should have been one size bigger. Otherwise, everything is OK.
By Dennis K.
Response from MrFluffyFriend™· Jan 28, 2024
Thank you for your feedback, Dennis. We appreciate your insights regarding the sizing of our product. We'll take your comments into consideration for future improvements. We're glad to hear that your dog still enjoys our product despite the size discrepancy. Best regards, Sarah Team MrFluffyFriend™
Mein Hund liegt nur noch in dem Bett... Ich bin echt begeistert... werde mir ein weiteres bestellen.
By Susi F.
Response from MrFluffyFriend™· Jan 28, 2024
Lieber Susi, wir freuen uns sehr, dass dein Hund unser Bett liebt! Vielen Dank für Ihre Unterstützung und wir freuen uns darauf, Sie und Ihren flauschigen Freund bald wieder zu bedienen. Herzliche Grüße, Sarah Team MrFluffyFriend™
Achtung! BETRUG! ABZOCKE! UNSERIÖS! Eine bodenlose Unverschämtheit. Der gelieferte Artikel (Hundebett) kam zusammengepresst (vakumiert) in billigster Plastikverpackung. Das Bett ist anders als abgebildet (Farbe und Material). Ein ekelhafter Geruch schon beim Öffnen des Pakets. Nach meiner Email über einen Rücksendewunsch kam zunächst eine ewig lange Email mit Hinweisen wie ich dem Hund dieses stinkende Billigbett "schmackhaft" machen soll. Auf eine weitere Email mit meinem Hinweis eines Retourenwunsches kam keine Antwort. Auf meine 3. Email teilte man mir mit, dass Bett müsse in Originalverpackung (völlig unmöglich da es sich um eingeschweisste Plastikfolierung handelte welche man aufschneiden muss) zurückgesendet werden. Auf eigene Kosten natürlich mit Lieferadresse im China obwohl das Paket von einer Depotadresse in Hamburg an mich versendet wurde. Nach Erhalt im Originalzustand würde man dann den Kaufpreis erstatten. Absoluter Betrug. Niemals dort bestellen.
By Marc M.
Response from MrFluffyFriend™· Jan 28, 2024
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, Marc. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen mit unserem Produkt und dem Rückgabeprozess entstanden sind. Ihr Feedback ist für uns von unschätzbarem Wert, da wir bestrebt sind, unsere Dienstleistungen zu verbessern. Bitte entschuldigen Sie aufrichtig, dass wir hinter Ihren Erwartungen zurückgeblieben sind. Wir werden diese Angelegenheit weiter untersuchen, um sicherzustellen, dass so etwas nicht noch einmal passiert, und Ihnen eine Folge-E-Mail senden. Beste grüße, Sarah Team MrFluffyFriend™
Just received my MFF dog bed. It looks great but needs some air and fluff time. I’m not a fan of the way it was packed for shipping. The tape was crazy and I was thinking at any second I was going to cut into the dog bed. There must be a better may to pack these things! The anxiety relieving bed itself looks fine. We will find out soon enough when Belle tries it out at Bedtime.
By Shirley K.
Response from MrFluffyFriend™· Jan 28, 2024
Thank you for sharing your feedback regarding your recent purchase of the MrFluffyFriend™ Anxiety-Relieving pet bed, Shirley. We're glad to hear that you find the bed visually appealing. We apologize for any inconvenience caused by the packaging. We'll certainly take your comments into consideration for future improvements. We hope Belle enjoys her new bed and experiences its anxiety-relieving benefits soon! Best regards, Sarah Team MrFluffyFriend™
I've never even received the bed. I ordered it three weeks ago. Have been in touch with the company and still no bed for my dog. What a bunch of crap.
By Mad M.
Response from MrFluffyFriend™· Jan 28, 2024
Dear Mad Mom, We apologize sincerely for the inconvenience you've experienced. Rest assured, we're actively investigating your order's status and will ensure your dog's comfort is our priority. Thank you for your patience. Sarah Team MrFluffyFriend™
Fast delivery. My dogs love these beds they are so soft and can get comfortable on them right away.
By Barbasue
Response from MrFluffyFriend™· Jan 28, 2024
Thank you for sharing your experience, Barbasue! We're thrilled to hear that your greyhound loves our beds and that the delivery was speedy. Providing comfort to your furry friends is our top priority. If you have any questions or need further assistance, feel free to reach out. Sarah Team MrFluffyFriend™
For $41 I expected something much nicer than a piece of material doubled over. And to be honest my dog doesn't even like it. I won't buy anything else from this company.
By Debra D.
Response from MrFluffyFriend™· Jan 28, 2024
Dear Debra, We're sorry to hear about your disappointment with our product. Your feedback is valuable to us, and we strive to meet our customers' expectations. We'll take your comments into account as we work to improve our offerings. We'll be sending you an email to address your concerns and find a satisfactory resolution. Best regards, Sarah Team MrFluffyFriend™
