Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Got 2 yesterday and dogs love them!!!
By janice P.
Response from MrFluffyFriend™· Feb 1, 2024
Thank you, Janice! We're thrilled to hear your dogs are loving their new MrFluffyFriend™ beds! If you have any questions or need assistance, feel free to reach out. Sarah Team MrFluffyFriend™
The three dogs don't care about that stuff- they just LOVE to lie in their Fluffy beds!
By david E.
Response from MrFluffyFriend™· Feb 1, 2024
Dear David, We're thrilled to hear that your three dogs adore their Fluffy beds! Their comfort and happiness are our top priorities at MrFluffyFriend™. Thank you for sharing your experience with us! Warm regards, Sarah Team MrFluffyFriend™
It was a long wait for the goods but it has helped my little pooch she's not scathing only the odd time will buy again thank you on behalf of us both
By Patricia
Response from MrFluffyFriend™· Feb 1, 2024
Dear Patricia, We're delighted to hear that MrFluffyFriend™ products have brought comfort to your little pooch! We apologize for the extended wait and appreciate your patience. We're committed to enhancing your furry friend's well-being. Thank you for your support, and we look forward to serving you both again soon. Warm regards, Sarah Team MrFluffyFriend™
The bed itself was lovely unfortunately I got the wrong size. I never got to use it when I wanted to return item for refund, it cost more to return to China than the actual bed only recieved 7% of the cost. The bed is worth buying just make 100% sure you're ordering the correct size. It would of recieved 5 stars but for the return issue.
By Kathleen D.
Response from MrFluffyFriend™· Feb 1, 2024
Thank you for your feedback, Kathleen. We're glad to hear that you found the bed itself lovely, despite the sizing issue. We apologize for any inconvenience caused by the return process. We appreciate your suggestion about double-checking sizes before ordering. If you have any further concerns, please don't hesitate to reach out to our customer service team. Best regards, Sarah Team MrFluffyFriend™
commande (123133627 du 11 janvier dernier), délais de livraison indiqués (7 à 14 jours) non respectés et aucune communication sur ce délai pour éventuellement expliquer et indiquer un nouveau délai..., ce n'est pas correct, j'ai peur de venir m'ajouter à la longue liste des mécontents... Par suite, c'est désolant mais je ne recommanderai vraiment pas de faire confiance à ce site pour le moins déroutant, j'attends la suite pour vous en dire plus et n'être pas trop sévère à priori Vu votre réponse, la même que vous faites à tout le monde d'ailleurs, oui je vérifie les spams, non vous ne m'avez envoyé aucun mail, et vous ne répondez pas à ma demande sur l'état de ma commande !
By Christine R.
Response from MrFluffyFriend™· Feb 1, 2024
Chère Christine, Nous sommes sincèrement désolés pour le retard de votre commande. En ce qui concerne la communication, j'ai vérifié nos dossiers et je peux confirmer que notre équipe de support client vous a envoyé des e-mails. Cependant, si vous ne voyez pas l'e-mail dans votre boîte de réception, n'oubliez pas de vérifier vos dossiers spam et courrier indésirable, car ils pourraient ont fini là. Vos commentaires sont précieux et nous travaillons activement à améliorer nos processus afin de garantir un meilleur service à l'avenir. N'hésitez pas à nous contacter à nouveau pour toute assistance ou clarification supplémentaire. Cordialement, Sarah Équipe MrFluffyFriend™
An instant hit with my two small dogs who like to share a bed but still have enough space to stretch out individually. I put it out alongside their other two beds so they could choose and both have opted for Mr Fluffy ever since.
By Sheila C.
Response from MrFluffyFriend™· Feb 1, 2024
Thank you for sharing your delightful experience with MrFluffyFriend™, Sheila! We're thrilled to hear that our pet bed has become an instant hit with your furry companions. It warms our hearts to know that your two small dogs adore the comfort and space MrFluffyFriend™ provides. Here's to many more cozy moments together! Warm regards, Sarah Team MrFluffyFriend™
Fast delivery. Our dog loves her new bed. So fluffy and comfy
By Patti.McLaughlin
Response from MrFluffyFriend™· Jan 31, 2024
Thank you, Patti, for sharing your experience! We're thrilled to hear that your dog loves the comfy, fluffy bed, and that our delivery was speedy. We strive to keep tails wagging and pets happy! 🐾 Sarah Team MrFluffyFriend™
I would’ve left a minus Star if I could. Once again, I have managed to select a vendor that is nothing but a scam. It is taken over three weeks for my package to have any kind of transport to it. Now over the past five days it has experienced a problem with the Postal Service and is stuck in Chicago. The manufacturer has not reached out to me to say we’re working on it, or due to the fact that it’s stuck in Chicago Postal Service system, we will recall it and send you a new one. I am going to call PayPal and have them cancel my order Because this is nothing but a scam they will string me along as long as I can, and let the credit card company reimburse me and never get my product. I, highly recommend that you stay away from this company for anything! I am writing this on January 30. My purchase date was January 8. And no, I will not let you take a picture of me and post my picture on the Internet saying this person is a horrible person for leaving this type of review. I am getting so sick and tired of getting scammed by trying to purchase something on the Internet.
By Mark G.
Response from MrFluffyFriend™· Jan 31, 2024
Thank you for sharing your concerns with us, Mark. We apologize for the inconvenience you've experienced with your recent purchase. Rest assured, we take customer satisfaction seriously and are actively investigating the delay and the issues with the postal service. Please know that we are committed to resolving this matter promptly. We will reach out to you directly to address your concerns and ensure a satisfactory resolution. Thank you for bringing this to our attention. Best regards, Sarah Team MrFluffyFriend™
