Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Our dog has anxiety. We have 2 of the beds now and he rotates between them. Great product!
By Catherine C.
Response from MrFluffyFriend™· May 1, 2024
Thanks for sharing, Catherine! We're really glad to hear that our beds are helping your furry friend find some comfort and relief from anxiety. It means a lot to us knowing that we're making a positive difference in your pup's life. If you ever need anything else, just bark our way! Warm regards, Sarah Team MrFluffyFriend™
Our elderly whippet loves her new orthopaedic pillow. It’s a great size and she (and her stiff joints) seem very comfortable. Arrived quickly and exactly as advertised
By Pam M.
Response from MrFluffyFriend™· May 1, 2024
Hey Pam! We're thrilled to hear that your elderly whippet is loving their new orthopedic pillow! It's always heartwarming to know we're making a difference in our furry friends' comfort, especially when it comes to stiff joints. Thanks for the shoutout about the speedy delivery and accurate description. Your support means the world to us! All the best! Sarah Team MrFluffyFriend™
My dog really enjoys her bed and new pillow. Thank you Mcfluffy for your well made products. .
By JACQUELINE C.
Response from MrFluffyFriend™· May 1, 2024
Hey Jacqueline, Thanks a bunch for the paws-itively awesome review! 🐾 We're thrilled to hear that your furry friend is loving their new bed and pillow. It warms our hearts to know that MrFluffyFriend™'s products are bringing comfort and joy to your pup. If you ever need anything else for your fluffy pal, you know where to find us! Warm woofs, Sarah Team MrFluffyFriend™
Great communication with shipment of items. The color Of both L beds is perfect taupe & ivory. Brooks and his brother both fit in it perfectly and I can tell how comfortable they are, when that’s the beds they always choose.
By Nancy Polster J.
Response from MrFluffyFriend™· Apr 29, 2024
Hey Nancy! Thanks a ton for sharing your experience with us! 😊 We're thrilled to hear that your pups Brooks and his brother are loving their new taupe beds! It warms our hearts to know they're comfy and cozy in their MrFluffyFriend™ beds. Your kind words mean the world to us! If there's anything else we can do for you and your furry friends, just send us an email. 🐾 Warmly, Sarah Team MrFluffyFriend™
My dog loves it. Would be 5 stars but the recommended size was a little small for my 50 lb. Lab. I got next bigger size and it's good. Washes well. Not as deep as pictures. Delivery was a little slow, but they answer dmails.
By Joel
Response from MrFluffyFriend™· Apr 29, 2024
Thanks for sharing your feedback with us, Joel! It's awesome to hear that your pup is loving their MrFluffyFriend™ product! 🐾 We're sorry to hear about the sizing hiccup, but we're thrilled the next size up did the trick. Good call on that! 😊 It's great to know it washes well too. We'll definitely take note of your observation about the depth and see how we can improve. Sorry about the delivery delay, but we're glad to hear our customer service team was able to assist you promptly! If you have any further questions or need assistance, feel free to reach out anytime. We're here to help! Cheers, Sarah Team MrFluffyFriend™
I would just like to add further, that after checking the complaints on here and seeing that this company have 'responded' and are dealing with everyone's matter, this is also scandalous!! I have had two 'replies' now and these have both just been blank emails. Yet, it appears to the 1000's of customers checking reviews on this website that this fraudulent company are actually doing the right thing and refunded money!!
By Jamie C.
Response from MrFluffyFriend™· Apr 29, 2024
Hi Jamie, We appreciate your patience and bringing this to our attention. We're genuinely sorry for any inconvenience caused by the blank emails you received. Rest assured, we're actively investigating this issue to ensure it doesn't happen again. We've just resent another email your way, so please check again. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
I bought an extra large bed for my Cocker Spaniel. I do think that sizing up is a good idea. My dog loves this bed. Because she suffers from anxiety, I hoped that she would benefit from sleeping on this, and she has. My transaction experience was good--while I initially didn't hear much from the company, they sent the bed as requested and it came well packed and secure. I think it would be helpful to communicate a bit more with the customer when the bed ships, for example. But I am satisfied, and I think this is a very good bed.
By customer
Response from MrFluffyFriend™· Apr 28, 2024
Hey there! So glad to hear your Cocker Spaniel is loving their new bed! It warms our hearts to know that it's bringing comfort to your anxious pup. Thanks for the feedback on communication—we're always looking for ways to improve. Rest assured, we're here to make sure you and your furry friend are happy. Best regards, Sarah Team MrFluffyFriend™
My pup loves it! She laid on it right away and is very comfortable in it.
By Jessica
Response from MrFluffyFriend™· Apr 28, 2024
Hey Jessica, That's paws-itively awesome to hear! 🐾 We're thrilled to know that your pup took to our MrFluffyFriend™ bed right away and is finding it super cozy. Thanks for sharing the love! If there's anything else we can fetch for you and your fluffy friend, just reach out to us! Warmly, Sarah Team MrFluffyFriend™
