Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Too small,too thin. My small dog will not use. Does not provide the comfort that company describes.
By GENIA
Response from MrFluffyFriend™· Nov 14, 2024
Hi Genia, we're really bummed to hear that the bed didn't work out for you as you had hoped. We're having a bit of trouble finding your order since you didn't give us your order number. Could you shoot us an email at [email protected]? We're eager to jump in and lend a hand to sort this out. Talk to you soon!
I ordered on October 31st and as of today have not received my order.
By Bonnie K.
Response from MrFluffyFriend™· Nov 14, 2024
Thank you for your review, Bonnie. We're sorry for the inconvenience. We’re happy to confirm that both of your packages were successfully delivered on November 13th. If you need any further assistance, please don’t hesitate to reach out to us at [email protected]. We're here to help!
I am extremely pleased with the customer service team, they are exceptional. MrFluffyFriend purchase proceeds, goes to assisting sheltered animals and animals in need of care. I love animals and know that there are many desperate for our help. I didn't think twice about making a purchase. Although my donation is small, I hope that more people will appreciate and donate. Most people who live each day with a family pet, can truly understand and appreciate their significance. Many animals are in need. Buying a fluffy bed or blanket, is the perfect donation.
By Farmland O.
Response from MrFluffyFriend™· Nov 14, 2024
Thank you so much for your generous support and thoughtful review, Farmland Owners! We’re thrilled to hear that you’re pleased with your purchase and that it’s helping animals in need. Every contribution makes a difference, and we appreciate your support for this cause. 🩵🤍
So far my Pomeranian seems to like the bed. We just got it today will let you more later
By Meg H.
Response from MrFluffyFriend™· Nov 14, 2024
Meg, thank you for your review! We hope your Pomeranian continues to enjoy the bed. Please feel free to reach out if you have any questions or would like to share how your dog is doing with it in the future! 💗🐾
I ordered the. XXL dog bed and it took about 3 weeks to get to Florida. When they received it and took a picture of it while the dog had his nose deep in the center of the bed. It looked like a small so I reached out to the company and I was told its vacuumed pack to give it a few days. The second picture ( days later) was a lot better, he looked very cozy on his bed . I highly recommend this product.
By Carrie
Response from MrFluffyFriend™· Nov 14, 2024
Thanks so much for your input, Carrie! 🥰 We're super happy to know that your pup is all snuggled up and comfortable on the bed. It's totally normal for those vacuum-packed beds to need a bit of extra time to puff up completely, but it's great that it all turned out well in the end. Go ahead and enjoy the new cozy spot for your furry friend!
I purchase a dog bed from MFF and it never came. Nor would they issue a refund. They kept saying since it was already shipped it was out of their hands, or they would check with their shipping partner, or they would check with the warehouse, or they would give me a 10% discount on my next purchase! What a JOKE! I simply disputed the charge with my cc company. It was way easier than all the back and forth. Also, this company makes it seem like they're in New Jersey but it's just a shell address for a Chinese company. They'll also offer to let you return the product AT YOUR EXPENSE .....but to CHINA! All a big waste of time! This negotiation took place over a month long period. Their marketing is deceiving, for sure!
By Pam B.
Response from MrFluffyFriend™· Nov 12, 2024
We’re sorry to hear about your experience, Pam. One of our customer support team members is already working with you on this via email. If you need any further assistance, please respond to the last email you received from us, and we’ll be here to help. Thank you for sharing your feedback.
I have never received the dog bed despite ordering weeks ago!
By Sue G.
Response from MrFluffyFriend™· Nov 12, 2024
Hey Sue, Sorry about the delay with your order, that's definitely not the norm around here. One of our team members from customer support will reach out to you soon to help sort things out. We really appreciate your patience and we're on it to get this resolved as quickly as we can.
It is impossible to return the item! Do not buy from here. The stuffing does not come out so you can wash the cover. It was smaller than expected and did not fit my dog.
By Karen D. P.
Response from MrFluffyFriend™· Nov 12, 2024
Hey Karen, That totally sucks to hear about your not-so-great time with us! Someone from our customer support squad will hit you up soon to sort out that return situation and get your feedback. Thanks for letting us know, it's super important to us!
