Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Ordered and 2 weeks later, have not received!
By Liz F.
Response from MrFluffyFriend™· Dec 15, 2024
Hi Liz, we're really bummed to hear that your order got held up! A friendly face from our customer support squad will be sliding into your inbox soon to help you out and give you the lowdown on what's happening. We can't thank you enough for sticking with us through this.
I understand it's the holiday season but I ordered the product November 29th and according to the Tracking number it hasn't shipped and it's now December 13th and nothing yet so we will see.
By Robert C.
Response from MrFluffyFriend™· Dec 15, 2024
I'm really sorry for the hold-up with your order, Robert. I know it's super busy with the holidays and all, and we totally understand how frustrating that can be. One of our support folks is looking into it right now and will be in touch with an update as soon as they can. Thanks for sticking with us while we sort this out!
My dog is an extra large breed who is getting on in years and I really struggle finding comfy beds big enough for her. This one fits the bill perfectly. We've had it for a week or so now and she absolutely loves it and sleeps so deeply on it that her snoring is louder than the telly lol I also love that it has a removable cover so it can be washed easily but if I had one wee criticism it would be that I'd prefer it to have some sort of waterproof membrane between the cover and the memory foam to prevent the dog smell from penetrating the foam as that is obviously much harder to clean. But apart from that the bed is absolutely perfect 😊
By Miss S.
Response from MrFluffyFriend™· Dec 15, 2024
We're over the moon about your review, Miss Sinclair! 🩵🤍🩵 It's awesome that your pooch is getting some serious sleep on the bed. That's a brilliant idea about the waterproof layer, and we'll definitely keep it in mind for future designs. Your feedback is super helpful, and we're thrilled that your pup is a fan!
I am still waiting for his bed to be delivered. Why is it taking so long?
By George B.
Response from MrFluffyFriend™· Dec 15, 2024
Hi George, we’re so sorry for the delay and understand your frustration. Upon checking, the package was delivered yesterday to your front door or porch. Please check for the delivery, and if you need any further assistance, don’t hesitate to reach out to us at [email protected]. We're here to help!
Definitely too expensive for what you get. This looks exactly like a bed I got at home goods for half the price, which my dog loves. Also, got a medium for my small dog and it’s almost too small. Size up at least one size if your dog likes to spread out. Note on returns- you have to pay return shipping if you do.
By Amelia
Response from MrFluffyFriend™· Dec 15, 2024
Thank you for your feedback, Amelia. We're sorry to hear that the bed didn’t meet your expectations. It looks like you’ve already reached out to our customer support team, but we’d be happy to assist further. Feel free to email us back if you haven't yet so we can find a suitable solution to the issue.
Luke,our sweet dog, absolutely loved his new bed. He disappears when he comes in to nap in his fluffy new bed. Wasn't sure he would like it but he proved me wrong. Thank you!
By Marilyn S.
Response from MrFluffyFriend™· Dec 15, 2024
Your review just made our day, Marilyn! ✨It's the best to hear that Luke has found his new favorite chill spot with his bed. We absolutely adore it when our four-legged pals show us their seal of approval. It's always fun to see them claim their new stuff, right? Thank you for sharing Luke's happiness with us! 🩷🐾
Similar to several other reviewers, I have not received my order and it's been almost three weeks since I ordered it. He is a very anxious dog and I was really looking forward to giving him a new bed that would possibly help. "Customer service" keeps telling me to wait and won't give me a refund because it already shipped (which who knows if that's even true). The tracking is also useless. They are flat out robbing people, and unfortunately the pets also get the short end of the stick.
By Kyle W.
Response from MrFluffyFriend™· Dec 15, 2024
I'm really sorry about the hold-up and the hassle you've been dealing with, Kyle. We're on the case and have a member of our support crew talking to our shipping folks to figure this out as quickly as possible. We totally get how much your dog is counting on that new bed, and we're pushing hard to make things right. Thanks for sticking with us through this, and if anything else comes up, just shoot us a message. We're here to help!
Ordered 2wks ago and still don’t have product. Difficult to review without the f product!!!!
By Cory P.
Response from MrFluffyFriend™· Dec 15, 2024
We understand how frustrating this is, Cory, and we’re really sorry for the delay with your order. One of our support team members is already looking into this and will be providing you with an update soon. We appreciate your patience and will do everything we can to resolve this for you!
