Still Waiting
The same day I placed the order I attempted to cancel the order. I was told it was shipped. That was 3 weeks ago. I have no idea if the product is good or bad. The costumer service is disappointing.
By Consumer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
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MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
The same day I placed the order I attempted to cancel the order. I was told it was shipped. That was 3 weeks ago. I have no idea if the product is good or bad. The costumer service is disappointing.
By Consumer
Still waiting on delivery. Been over 3 weeks. Tracker says it is in IL. What is taking so long?
By Steve R.
It took a very long time for my order to arrive. But since it has arrived, my dog has been using it with very little urging on my part. She seems to like it.
By Patrice
Response from MrFluffyFriend™· Jan 26, 2025
Dear Patrice, Thank you for your patience while waiting for your order! It's fantastic to hear that your dog is enjoying her new bed and settling in so comfortably. We really appreciate you sharing your experience, and if there's anything else we can assist with, don't hesitate to reach out at [email protected].
It’s been 3 weeks and have not received my order.
By Melody H.
I ordered this over a month ago and paid and still have not received it
By Karen T.
I ordered it 12/14 and isn't still here yet! Can't write a review when you don't have it....... and they don't provide you with tracking information.
By Bob F, Canton, O.
You are asking for a review for a product I never received, it’s still in transit since 12/15. I contacted you on 12/21 and was given a tracking number which i already had and was told the package is in transit it would take 14/22 days it’s in the fulfillment center in Illinois and you could not track it. I sent a 2nd email on 1/2 and have not heard back. I just received notification my package is now in California! I live in NY. So tell me how can I give you any type of good review! I will not recommend ordering from MrFluffy Friend again!
By Elena
I have received nothing!!!!
By Nino