Never got a refund
Never got a refund. Never received the item. No one will help me. 237 bucks gone
By Zoey W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
780 reviews
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Mr. Christmas is listed under Cultural Goods.
Mr. Christmas (mrchristmas.com) has 780 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 139 reviews with 1 star · Clear filters
Never got a refund. Never received the item. No one will help me. 237 bucks gone
By Zoey W.
Never received my new bobsleds. How’s that for one star?
By Samuel B S.
Items went on sale after I purchased and I only received 10% cost me $60 plus
By Jeff B.
Item is much smaller than I expected
By Temika C.
I bought your mechanical spider webs at Halloween. However, one of them broke, I reached out to you guys to see about having it fixed or getting a replacement, and I was told you were out of them. I was offered another product in replacement, however, it never came and nothing ever happened. And I was speaking with Miracle. Your customer service representative who claims she was a supervisor and I would give it time waiting for something to happen and nothing. I finally reached out again. At which point I was given a $130 store credit which I appreciate and thank you. However, I did not appreciate Miracle scolding me and telling me that I did bad by not returning it to HSN. As I explained originally it was past the 30 day return policy of HSN which is why I reached out to you guys. I should never have to be ostracized by a customer service representative for not doing what she told me to do in the correct amount of time, because of this incident I will no longer be purchasing anything from Mr. Christmas anywhere not in stores, not on QVC not on HSN. I will use my store credit, and that will be the last time.I will be purchasing anything from Mr. Christmas
By James B.
I was sent a silver Christmas tree and I had ordered a gold Christmas tree. Picture clearly shows a gold tree.
By Maureen
I ordered the largest tree offered with the old fashion bulbs but what I received were two night light Christmas trees. Big disappointment!
By Debra Bruno D.
I had been trying to get a certain carousel for my child. She loves carousels and this was the nicest one I could find. It was sold out. I signed up for text and email notifications for the carousel. It came back in stock twice. I checked out and purchased carousel within 3 minutes of the first text. Several days later, order cancelled. Signed up for notifications again. It came back in stock a second time. I checked out and had confirmation email within one minute of receiving text. Order cancelled again several days later. Emailed support and there was nothing they could do for me. Disappointing experience.
By Anonymous