Helpful Customer Service
Mr. Aberthon has a really friendly customer service, and a easy to use website, they also offer lots of information on their devices.
By Nechemia K.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
186 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mr Aberthon is the leading voice in America for rugged phones and hotspots.
Mr Aberthon (mraberthon.com) has 186 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
186 approved reviews, newest moderated first
Mr. Aberthon has a really friendly customer service, and a easy to use website, they also offer lots of information on their devices.
By Nechemia K.
I'm really impressed with Mr Aberthon! Fantastic service. The Sonim RS80 is an incredible device and working with the Mr Aberthon was a pleasure from beginning to end. Will be doing more stuff with them!
By Markus D.
I ordered a replacement Hotspot and I let them know for a second time, they sent the wrong type of adapters with the unit. They wanted pics so I sent them. They proceeded to tell me I was wrong. When I finally got through to them that the cables they sent with the unit, did not fit any hole in the unit, they then told me it was my responsibility to buy NEW cables for the unit. I didnt want new cables in the first place. I had many of this type. I was simply trying to help them understand their mistake. The unit I bought was a Netgear Unite Explore and while the original unit I had lasted for around 2 years. This unit lasted 6 months before needing replaced. I will NEVER shop with Mr. Aberthon again. The customer service alone is horrible when things dont go their way.
By Johnny S.
Response from Mr Aberthon· May 28, 2021
Hi Johnny, I'm sorry to hear that you had a bad experience. For some reason, I cannot find your case in our files. Please reach out to our customer service team. We have a policy of always trying our best to keep our customers happy. Let's see if we can make this right. Mr Aberthon
I purchased a Pantech flip phone on March 2019. The phone works ok, but it cannot connect to the internet or AT&T. I have contacted AT&T both online and at a store. They could not remedy the problem and said the phone is defective. They checked and said my "brand new" phone was actually first sold in 2013 and the warrantee expired in 2014. Of course the 14 day return time is gone, it took me a long time to find all this out. BE WARNED, ALL IS NOT RIGHT WITH THIS COMPANY!!! This was advertised as a new product. Some new phone!!!
By Lynn
Response from Mr Aberthon· May 28, 2021
Hi Lynn, I'm sorry to hear that you had a bad experience. Please feel free reach out to our customer service team. We have a policy of always trying our best to keep our customers happy. Let's see if we can make this right. Mr Aberthon
We purchased a hotspot from this website - Mr. Aberthon. It may not be the best known site, but definitely a gem of a site that we were able to find. We look for cost effective, but reliable vendors that will take the time to assist us. They had the lowest price for our make/model hotspot across the web. We're buying without seeing the item up front so we ask everything we think of before buying. Initially we called and asked several questions and spoke with a very helpful young lady. She answered all of our questions and got answers for those she didn't have answers to herself. After placing the order, it was fulfilled and reached us in 2 days with usps priority mail. When we went through the package and set up the hotspot, we had several questions, and then several more during use. There is a fellow who followed up all our questions and concerns with answers, and went the extra distance to make it a smooth experience. We're fairly thorough and ask lots of questions. We kept these folks running on all 8 cylinders and they were responsive throughout. We would buy here again, and would say don't hesitate to do the same. They have all the policies and practices in place that will ensure your experience was as pleasant as ours.
By Cellphone U.
Mr. Aberthon ROCKS! We have purchased two mobile hotspots from Mr. Aberthon and we HIGHLY recommend them! They ship on time, product is EXACTLY as described, and support is extraordinaire! Mr. Aberthon is one of the most ethical electronic device companies on the web. Even Amazon takes a back seat to Mr. Aberthon! No games...just great quality and service. We HIGHLY recommend Mr. Aberthon!
By LD S.
Sonim XP5700 was brand new and GSM unlocked as advertised. Indestructible rugged phone with excellent connectivity on t-mo and wi-fi. You can also add apps (like email and maps) over ADB. Shipping was super fast. I ordered on a Thursday and received the following Monday via USPS Fist Class (free shipping). Their customer service emails were routed to my gmail spam box, be sure to check for their order and shipping confirmations. Very happy with the phone and the service from Mr. Aberthon.
By Rugged A.
Took advantage of T-Mobile's BOGO line special, needed a hot spot. Google search I found Mr Aberthon, great prices(better than Amazon by a mile) Bought a unlocked hotspot, opened the box, put in the sim card, battery(already fully charged), turned on, BAM on the air, 5 min. tops!! Getting better speeds than the specs. Fast shipping, great service all around!!! Thank You!
By R.Ivey