Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
25 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Important: reviews on this Trustpilot profile dated before June 2026 refer to a former UK retailer (operated by Simply Home Ents) that previously used this domain and has no connection to our company. Movie Mail is a newly formed, independent US company that acquired the lapsed domain in June 2026. Trustpilot's platform does not allow historical reviews to be separated from a domain's profile. We are a 4K UHD and Blu-ray rental-by-mail service for physical media collectors, based in San Francisco, California, specializing in boutique-label releases from Criterion, Arrow, Vinegar Syndrome, Kino Lorber, and more. Every title is available at no 4K surcharge, no due dates, and fast turnaround times.
Movie Mail LLC (moviemail.com) has 25 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
25 approved reviews, newest moderated first
Dodgy Company...do not order. placed and order with them for a newly released DVD then didnt hear anything from them. I called then (waited over 10 mins to get through) only to be told it was discontinued!!!!!! i asked for a refund and they said someone will do it in few days! quick to charge you but then you have to wait for a refund...plus you have to do all the chasing. DODGY!!!!!!!
By scott L.
Ordered two Box Sets which were never dispatched. Cancelled Order and was told that they have never taken money from a Credit Card, which was a lie. Have had to put matter in dispute with Credit Card company. AVOID! AVOID! AVOID!
By John G.
Awful company with practices which border on the criminal. They'll take payment for items which they know (but don't tell the customer) are out of stock and then don't issue a refund, even though they know they won't be despatching the item, unless the customer chases it up....very unscrupulous
By Gareth T.
Very poor communication, never respond and the person there called Jess is abysmal, does she ever read or respond? I will never use this company again thanks to her complete lack of customer service and interest. Avoid like the plague.
By Eliza I.
was waiting and waiting for this title to be released on blu-ray - finally found it cheaper than Amazon! nice easy site to use - great customer service - thanks Jess
By Physical F.
A fantastic selection of forgotten favourite TV and film, nostalgic classics and cult releases all in one place
By HannazP
Moviemail was great - they had such a wide stock, and though it could take a while, you would get your stuff. But I will never order from Simply Home Entertainment again. I live in Denmark and naturally assumed that I was still ordering from within the EU, as when I ordered from Moviemail. Turns out, they are now situated on Guernsey which apparently is not part of EU. I got a letter from the postal service in Denmark, that they are holding my package and I would have to pay 300 kr (app. 37 GBP) to get it. I called SimplyHE (expensive). They could not even see my order, but promised to call back. They did not. I then wrote, but they say, they can't help me or compensate me. I'm not going to pay, letting the package be sent back. I hope I will get my money back, we'll see.
By Regitze I.
Since changing ownership Moviemail have become an appalling company, money is taken for items which are apparently in stock but are never shipped, when you try to contact them all of your emails are ignored. Money was taken from my account a month ago but still no shipping notification and no reply to emails, don't waste your time.
By Alex
