Been told my claim and refund was…
Been told my claim and refund was coming and still haven’t received anything. It’s past the 21 business days, refund for $876 overcharge for booking was according to their own email was a soon as they got the final bill of lading which they did and still didn’t get nothing have to constantly contact them with an update nothing is still showing on my account. Not a very good business to deal with as they just make every excuse possible to not pay you.
By Jason G.
Response from IQ Moving Relocation· May 12, 2026
Jason, we understand your frustration and appreciate your patience throughout this process. Your refund request is still actively being worked on; however, we are currently awaiting the final decision and confirmation from the carrier involved in your move before we can finalize any refund amount. We know the delay has been frustrating, and we sincerely apologize for the inconvenience. Please know this has not been ignored, and we are continuing to follow up to reach a resolution as quickly as possible.