DON'T TRUST DMS!
Things started out well with DMS moving from the Houston, TX area to the Pittsburgh, PA area. A number of guys showed up for wrapping, packing, and loading. We felt good about our choice! At the Pittsburgh end, however, only two guys for A LOT of furniture and boxes. The one Delta employee (at about 9:30am) said more guys were on the way. Two local guys appeared at around 2pm and clearly were not moving professionals. They were dismissed shortly thereafter. One may have put the hit on the front post on the porch and damaged it severly. We rented this home, so that repair has to be made! Talked with Ray who set-up this move and we sent photos (below) of the damage. A week, or so goes by and no call...no email...no text. I finally reached Ray on the phone over a week ago and he said he had read our two emails and saw the damage. "Let me check with the insurance company, review the quote you received, and I'll get back to you within 48 hours." THAT WAS MORE THAN A WEEK AGO. I've made numerous calls since, but Ray is never available. Their website talks about how secure you can feel knowing that they are fully insured, but it appears to me that I'm out $1,195!! There are crooks in every business, I suppose, and it appears that I found another.
By Bruce C.