MountainstealsReviews of mountainsteals.com

I ordered a pair of ortho shoes back in End of April beginning of May. Never received anything. Finally got a email saying they have closed their doors due to financial hardship. And are unable to refund my money. This is horrible customer service and a scam.

I ordered shoes and it was buy one get a pair free back in april of this year and here it is june and I have no shoes, no correspondence and it seems they might have gone out of business. And after reading others complaints I think we all got scammed.

I have been waiting on my shoes for 2 months. I ordered the tennis shoes in April 2025 and now its June 2025 so whatever you do read the reviews first before ordering from Mountain Step. They are quite to take your money but slow to send you your order.

As of today they are no packages being delivered. I want my money back. I'll report the company to the Better Business Bureau and the Fraud Department. I want action now, this is ridiculous and it is a scam. This is the company response- We’re writing to you today with heavy hearts. Due to circumstances beyond our control, we’ve had to make the incredibly difficult decision to close the doors of Mountain Steps permanently. This is not a decision we ever thought we’d have to make, and certainly not one we take lightly. Over the past months, we’ve done everything we could to keep the business going to continue creating and delivering the orthopedic shoes you believed in. But unfortunately, the challenges we’ve faced have become too great to overcome. We know some of you are still waiting for refunds or support, and we want you to know: we see you, we hear you, and we’re truly sorry. The truth is, with the closure, our financial and operational systems are no longer able to process outstanding payments. We understand how disappointing and frustrating this must be, and we deeply regret not being able to resolve this for you. We’re incredibly grateful for every single person who supported us whether you bought from us once or followed our journey from the beginning. Thank you for believing in Mountain Steps. This is not the ending we hoped for, but we hope you’ll remember us for the comfort and care we tried to offer through our products. With sincere apologies and gratitude, The Mountain Steps Team Show quoted text --

I took advantage of the BOGO. It took quite some time to receive my shoes. I have diabetic neuropathy so these shoes sounded like a pretty good deal to help with my pain and discomfort that I feel in my feet. Once they finally arrived however, I really did like the way they looked. So I was definitely really excited about wearing them as I work at our local Goodwill store where I'm on my feet walking around for 4 to 5 hours. The first time I wore them to work I noticed the uncomfortable pain on the side of the top part of my shoe, kind of around my pinky toe area. I just thought to myself I needed to wear them just to get used to them. So the second time I wore them the pain was a little more intense and I decided that maybe I need a little more cushion. So the third time I wore them I wore a slightly thicker sock and that ended really badly. Before my shift was over I had to take them off. I just couldn't take the pain any longer. So I ordered some type of gear to provide some additional cushion to the sides of my toes. It does help a little but I'm sure I will not order from this company again. I really feel like they're advertisement of their shoes is false even though they do have some good reviews. The fact that they are kind of cute has made me not give them a one rating or less. I would not recommend these shoes if you are really experiencing discomfort in your feet.

Mountain Steals is not a scam but my several years of ordering (and renting gear) from Moosejaw and Mountain Steals ended after a terrible customer service experience. I ordered a raincoat from Mountain Steals. It was delivered via FedEx. The package was not secured (we have delivery instructions and signs posted), the delivery person did not ring the bell/knock, and instead threw it barely onto the porch where our security camera shows it was stolen 30 SECONDS later. Fine, a FedEx issue. Except MS insisted they had zero responsibility, but gave me the runaround before eventually telling me to take it up with FedEx. FedEx has a policy that the shipper has to take it up with them, since the shipper is their customer. MS refused to submit an inquiry to FedEx and dusted their hands of the whole thing, refusing to replace or refund and refusing to take it up with FedEx. FedEx (after I submitted documentation of this) let me submit a report but due to the MS delays, it was outside the insurance appeal period for FedEx and so they denied it. I eventually had to get my credit card company involved—the first and last time I ever did a chargeback. MS denied the chargeback the first time. I submitted a BBB report and on the credit card company second appeal MS let it time out without response, so (MONTHS AND MONTHS) later I finally got my money back. MS seemed to be intentionally delaying the process (eg the delay leading to FedEx’s insurance claim window timing out and their refusal to follow FedEx’s own policies for an insurance claim). The raincoat only cost $50 and my time spent on this was worth far more, but the principle kept me going. We have had packages occasionally stolen before (hence our investment in signs, package storage, etc) and have NEVER before or since experienced this with a company—this episode taught me they do not care about the customer experience. What started as an issue with FedEx became a relationship-ending issue with MS. I recommend Steep and Cheap (Backcountry’s discount site) or Sierra.

I ordered two pairs of boots. They sent me a tracking number. I saw that the boots arrived in LA then they went to Alaska. I emailed the company and said the boots went to Alaska and I live in Missouri. They said they would check on it. I let some time go and reached out and said they will ship a new pair. Nothing. My original order was in July of 2023 and it is now middle of February 2024 and no more response from the company. This company is a complete scam don't order from them.

Ordered an Osprey Sling and received an Osprey backpack, and then they subtracted 7.95 for the FexEx charge to ship the wrong product back to them. Total BS... 100% their error, yet the consumer is forced to pay for their mistake. Will never order from them again.