MotormatchReviews of motormatch.com

Disappointing after sales Traded In a really nice Mercedes for a bigger Mercedes ( mainly for a dog and elderly family) After 3 days a clunking sound and engine warning light came on Took it back to Honda Bolton They knew a rubber boot and nox sensor problem Agreed a day to take it back (3 weeks away) Not a mechanic I did not realise it had a count down system 490 miles to engine shut down 😳 seeing as I live a 49 mile round trip away I thought this is not going to be possible I have to drive to work etc Rang motor match head office and Bolton branch I have heard zero back Had a similar problem when I bought my last car from Williams select Manchester They had me in same day and problem fixed in less than an hour My advice skip motor match and go with a better dealer Traded a good car for a lemon And paid stupid money for all the add ons Warranty etc Awful after sales

I recently bought a used car from Motor Match Chester and unfortunately had to trigger my Consumer Rights to return it due to multiple faults that appeared almost immediately. One of the major issues was a significant water leak, despite me specifically questioning the damp smell on the day of viewing and being told it had “never leaked.” This turned out not to be true. My biggest disappointment wasn’t just the faults, but the way the situation was handled. The manager showed no empathy, and I was made to feel like an inconvenience rather than a customer with a genuine problem. Despite several requests for a call, all communication was pushed through email and passed between different people. Some parts of the process were handled adequately, which is why this is a 2-star review. However, the lack of honesty, the poor management, and the fact that I received no genuine apology or explanation for selling a car with clear existing issues has left me extremely frustrated. The company showed no appreciation for the stress and inconvenience this caused me. Because I part-exchanged my old vehicle, I am now left without a car, making it far more difficult to view alternatives. I also had to cover the cost and time of returning the faulty car myself. Overall, a very disappointing experience that could have been handled far better with transparency, ownership, and basic customer care.