MotomillionReviews of motomillion.com

Purchased a TWM carbon fuel cap from them in 2021 that leaked within a couple of months, when we took the tank off to replace a fuel pump. Over time, the bike started to smell more and more on petrol, while sitting on it, with the tank in place. I recently saw a video of Mani promoting the caps, in which he suggests making sure that the gasket is in place. I took my fuel cap off and found that the gasket was falling apart. Wrote to Mani about it last week. He told me that there was a batch of caps with bad gaskets and that I should write to customer service for a replacement. I did so. Someone named Taylor replied with a US$66 invoice for shipping to Australia! The whole cap cost me $25 for shipping. I raised it with Taylor and he came up with excuses like ‘we don’t set shipping costs’ and ‘we are not the manufacturer’. Firstly, while they do not set shipping charges, choose the shipping option. You don’t need priority package shipping for a small gasket that’s thinner than a folded letter. Secondly, in Australia at least, statutory guarantees apply between the seller and customer - not only the manufacturer and customer. As a lawyer, I am pretty sure the contractual obligation of the seller to provide goods fit for purpose is the same in the US. Thirdly, if they don’t stand behind the products they sell all the way, but transfer responsibly to manufacturers, why should we buy anything at all from them? What if the manufacturers they sell goods from are not contactable or out of business? What if they’ve sold you defective goods that cause serious damage? Who’s responsible? If they had integrity to stand behind their product and implied and explicit promise to the customer that the goods they sell are fit for purpose and of high quality, they would go out of their way to make up for the fact that I’ve been riding with a leaking tank for three years and they failed to warn me about the faulty gaskets batch until I took off the cap and saw the badly deteriorated gasket for myself. I raised all this with Taylor, as well as Mani, but was ignored. The act of integrity and OCD levels of high quality (product and service quality go together) is obviously just that - an act. One that conflicts with their reality. Huge disappointment. I subsequently wrote directly to TWM and they immediately offered to send a gasket free of charge, in a regular postal envelope. Their response time was quicker too. All they need to do is make sure they choose resellers who are in their league in terms of service quality.

Usually people tend to leave negative reviews and people that had positive experience, just don't care about sharing it. I saw low rating of Motomillion.com after I've placed an order and was concerned about it. Next day I've called their support in order to clarify the expected shipping time and was notified that the package being prepared for shipping as we speak. The phone response was immediate, no issues at all. Later that day they shipped the package and I got it two days later. Everything was fine, also got some bonus t-shirt (which is nice). The reason I ordered from Motomillion, was due to the fact that it was the only site that had all items that I needed. Other option was to order from three different sites which is much less convenient. Thank you Motomillion, continue doing great job (and I like your youtube channel) !

Purchased a center keyless fuel cap for my Monster 1200S and the first time I used it the tab breaks off!! Contact them and they want a picture,send it to them and requested a refund.No response yet as to where send it despite multiple emails to Emmanuel.-SUCKS Never heard back from them contacted my CC Company and they reversed the charge and gave me back my money.To busy with Jared Campisi and his big tit bimbo girlfriend to take care of customers.

No reason to go anywhere else! I was going to spend $230 for a lithium battery, lowest price I could find for my bike. Decided to check with MotoMillion and found the same Antigravity battery for only $195.95. Plus, I used my good buddy 650IB's promo code, and saved an additional $9.80; bringing the total to $186.15. I will be shopping here from now on. Thank you Manny!

I would give 0 stars if possible. I read the reviews prior but decided to give them a chance anyways. I ordered headers for my 2010 s1000rr for 852$. They called to confirm and had me sign an authorization form due to the high amount. Everything was going smoothly, then I check my email the next morning, they canceled the order without telling me and on top of that, they raised the price 300$ on their website!

95usd for a screen protector and two tiny stickers. i’ll go elsewhere

Purchased an $809 item on May 27th 2023, Item was never delivered, first they argued that it was delivered, they were unable to provide proof of delivery. UPS claim was opened and approved from lack of delivery signature / proof. Now they want me to wait another 90 days for a refund! WORST CS. Buyer beware! SCAM. DM me for email correspondence or if you are thinking of spending your hard earned dollars at this place!

Terrible customer service, no confirmation of order being processed or even items being sent. Contacted customer service several times and no response. Considering this is a reputable company and the place to use for upgraded parts it’s just poor.