Counterfeit Ameda Flanges
We ordered four Ameda flanges from this store, and it was immediately obvious upon first inspection that they were different from the ones that we were sent home with from the hospital - there was no Ameda branding at all on the actual flanges, the flange extension protrudes into the vacuum shaft so that it interferes with the bottom of the diaphragm, and, worst of all, the seal to the valve is undersized so that it leaks significantly and thus renders the flange useless. These defects were consistent across all four flanges. When this store was contacted about these issues, the owner was very indignant, insisting that the flanges were genuine, and refused to issue a return. We will never shop at this store again!
By Fly Be F.
Response from A Mother's Boutique· May 6, 2016
Steve, I'm so sorry that you are not pleased with your purchase. I believe I may have spoken with your wife on the phone (it was quite a long time ago, so I'm not sure if it was you or her). Ameda makes 2 types of replacement flanges - the ones you purchased: item #620549: http://www.mothersboutique.com/bpafreeflange.html and ones that look more like the ones that came with your pump - which are more expensive - item #625108 or 24110525: http://www.mothersboutique.com/bpafreeflange1.html. As we discussed on the telephone, the flanges that you purchased from me are made by Ameda. They are a less expensive version and they have a different shape than the ones that originally came with your pump. I gave you Ameda's telephone number to contact them if you feel that they are defective. Ameda fully warranties all of their products. (800) 233-5921 - if the flanges you received are defective, Ameda will replace them for you. Unfortunately, PA State Law does not allow me to accept returns on personal use items, so I am not able to take the flanges back. I would be happy to offer you a discount on the other flanges so that you can get those instead if you would prefer. I encourage you to call Ameda to verify that the flanges that you purchased from me are authentic. I do not sell any counterfeit products. If you have any other questions or need additional assistance, please contact me. Thank you and I am so sorry for the difficulties with this purchase. Sincerely, Judy/Owner