Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
121 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
This is ShopGlassTile online shop about any type tiles. You can tell from a name that our basic focus is to provide you CHINA prices in America. Our utmost effort is to get the products from our factories to you cutting out the middle man and passing the direct saving to you.We pride ourselves on being the largest source for Limestone, Marble, Glass, and Onyx Mosaic as well as flooring tiles bringing you an extensive selection with everyday low prices. Our award winning has designers craving for more.. . Browse throughout our website for your favorite product and Simply look for the logo to enjoy free shipping on selected items.Our products in marble, onyx, travertine and granite range from solid field tiles like 12x12, 18x18, mosaic tiles for kitchen and Bathroom Back splash, shower walls, foyers, bathroom floors etc. We also carry chair rail and pencil moldings to compliment with our mosaic tiles. Our target is sell more but get less profit
Mosaic Tile Direct (mosaictiledirect.net) has 121 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
121 approved reviews, newest moderated first
Thank you for your great customer service and prompt shipping. I love the tile you helped me pick. I would highly recommend this company to anyone who needs good quality tiles at a reasonable price. Thanks again.
By Melissa C.
My first order with Mosaic Tile was as smooth as can be. My second order was a bit confusing but in the end they worked to make it happen.
By Jessica A.
Worst company I've ever dealt with I ordered some tiles on AUGUST 2015; a week later I get an email that my already overpriced order ( had to finish a job with a specific tile) suddenly no longer had free shipping, for 15 (3 x 6) tiles the shipping was going to be $45.00 - major rip off - after sending a couple of emails and phone call, I never got a response, and I needed tile to finish job, Finally I disputed it in Paypal and got a credit - I still had no tiles. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress. They don't deserve your business
By norm F.
Mosaictiledirect ship product timely. Very cheap price. Initially there was some issue on tracking code, but support team fixed it ASAP. I recommend this company !! thank you
By Alex M.
I found this amazing glass and steel tile online for a great price. It was 50% less than what I would have paid to buy it locally, so my contractor said to go for it. I checked out as a guest and did not set up an account which I think was a mistake because I had no way to see my order status other than to try to contact someone at MosaicTileDirect. I didn't even get an order confirmation. So I started with online chat and finally was able to get an email with the order confirmation. But when I asked when I could expect the order to be shipped, they stopped replying. So then I sent an email with the same question and got no reply. So I started calling the number on their website. Sometimes I would reach a person, but most of the time it went to voicemail and the call was not returned. I also tried a Chat session several times with no reply. Each time I reached someone by phone they would say "it is shipping tomorrow". This happened for several days before I started searched the Internet and found this site with all of the 1-star reviews and started to panic. I thought I had been scammed. So I kept calling and insisted on speaking to a supervisor who had conveniently "stepped out". I was promised they would call me back in 30 minutes. When they didn't, I called again and was assured they would call back. They didn't. I called the next day and finally talked to someone who said my order was ready to ship and sent me the tracking number. I still wasn't convinced that I'd get the order, but a day later the package started moving, and I tracked it until it was delivered. The correct tile arrived in one piece and is absolutely gorgeous. I can't wait for it to be installed. My advice is sign up for an account so you can see your order status, and call (don't email or attempt a chat) if you have any questions. Keep calling if you get voicemail. Hopefully you will eventually reach Erica who was the most helpful at getting the tile delivered. The entire process took a little over two weeks which was completely reasonable. If they were just better at communicating, they would have gotten a much higher rating from me.
By MaryL
I ordered some Onyx Chair Rail Crown Molding Bull Nose Trim on 06/02/2015, after many chat with the sales rep, each time they tell me I should get my tile in the next few days. I finally get my tile on 06/22. Two of the molding are badly chipped, I sent multiple emails and photos of the damaged tiles, no response. I finally get refund for the two damaged tiles via pay-pal. Thanks goodness that I have used pay-pal for this purchase. I will not recommend anyone to use this company.
By Alex
They worked great and it was easy to work with them, when i had a question they reply very quickly
By alexander
I was planning on making a walk-through garden, japanese style in my back-yard, but I needed the proper tiles. I went to Lowes, but I couldn't find any good tiles that looked nice. I did some research online, and decided to buy the "Ivory / Light Travertine Tumbled Octagonal Mosaic Tile W/ Gold Dot" tiles. They took a while to install, but afterwards my walk-through garden looks amazing! All the friends I have who come to see it, love it! Thank you to Mosaic Tile Direct for creating such great tiles!
By Capri N.
