Easy process
Easy process, good communication
By Lisa R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
254 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Morty makes homebuying simple and transparent with an online platform of lenders that allows homebuyers to shop, compare, and lock personalized rates all in 15 minutes.
Morty (morty.com) has 254 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
254 approved reviews, newest moderated first
Easy process, good communication
By Lisa R.
Morty matched the best interest rates and had by far the lowest closing costs. The website had a great UI and made it easy to upload documents and check status. Where Morty falls down is communication. It was hard to, or took a while to, get a hold of the people on my closing team and they let a request for title documents sit for 20 days before I started harassing them for closing documents. We did close on time though so they upheld their end of the bargain in the end
By Andrew H.
Response from Morty· Dec 3, 2021
Hi Andrew, Thank you for using Morty and congratulations on your new home! At Morty, we strive to offer the most efficient mortgage experience possible and have designed a fully digital product that reduces the amount of time buyers spend bogged down by incessant phone calls or emails. Of course, getting a mortgage and buying a home is unpredictable, so our team of mortgage experts are readily available throughout the process to provide support and make sure you have everything you need to close on time. We could have done a better job of following up with your title company to obtain the necessary documents in advance of closing and we’re sorry our communication didn’t meet your expectations. We appreciate your feedback as we use it to inform our priorities going forward. Best, Rob
Noah was awesome and quick to respond. Pretty smooth process overall
By customer
Response from Morty· Mar 9, 2022
Thank you for your review! We’re happy to hear you had a great experience with our platform and our team. Congratulations on your new home and thanks for choosing Morty! Best, Rob
Angela, Tim, and the Morty team were great. We closed (on new construction on acreage) in about 32 days. They were available by phone or email or if they weren’t, they generally responded quickly to text messages, voicemails, or emails. They provided a very low rate and had very low closing costs. I would definitely plan to use Morty again.
By Andy C.
Response from Morty· Mar 9, 2022
Thanks for the awesome review, Andy! We’re working hard to transform the mortgage experience and we’re happy we were able to make it easier for you. Thank you for choosing Morty and we look forward to working with you the next time you're looking for a new home! Best, Rob
We were concerned going with an online company, but Morty did very good. The Morty "Closing Tracker" helps see the progress. Very happy!
By Jim L.
Low rate and comparably low convenience. Long wait to contact a person, but everything turned out fine in the end and they were the cheapest I could find.
By customer
Response from Morty· Dec 3, 2021
Hi Jon, Thank you for using Morty and congratulations on your new home. At Morty, we strive to offer the most efficient mortgage experience possible and have designed a fully digital product that reduces the amount of time buyers spend bogged down by incessant phone calls or emails. We’re regret any difficulty in contacting our team and that our communication during this process didn’t meet your expectations. We appreciate your feedback and are constantly improving our communication processes to provide a level of communication that serves a wide range of users. Best, Rob
Jack kept this thing on the rails, can't say enough good things about him as a closer. I can say confidently that I wouldn't being closing without his ability to keep the lender (and me) vested in the process. Great work, and thank you!
By Justin Murphy I.
Response from Morty· Mar 9, 2022
Justin, thank you for your review! We’re happy to hear you had a great experience with our team. Congratulations on your new home and thanks for choosing Morty! Best, Rob
I never would have been able to navigate purchasing my home without Morty. The enter team was super responsive and very helpful. I had previously tried to work directly with the lender, but found that there were unresponsive and not forthcoming. When I went through Morty, I ended up with the same lender, but the Morty team always answered my questions and gave me every bit of information I asked for - including questions about rates and costs. I would absolutely work with the Morty team again.
By Bree
Response from Morty· Mar 9, 2022
Thanks for the awesome review, Bree! We’re working hard to transform the mortgage experience and we’re happy we were able to make it easier for you. Thank you for choosing Morty and we look forward to working with you the next time you're looking for a new home! Best, Rob