Excellent
Excellent, uncomplicated, top notch customer service
By Michael A.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
746 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mortgage America is a local mortgage lender that has helped your friends and neighbors buy homes for almost 40 years. Ranked #1 in Pennsylvania by PHFA 5 of the last 6 years, we work hard to make your dream of homeownership come true.Mortgage America is an Equal Housing Lender, NMLS #128501. Licensed by PA Dept of Banking | Licensed by NJ Dept of Banking & Insurance | Licensed by the DE State Bank Commissioner to engage in business under License #2325
Mortgage America (mortgagebankamerica.com) has 746 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
746 approved reviews, newest moderated first
Excellent, uncomplicated, top notch customer service
By Michael A.
It was a great experience mortgage American help me all the way .And I think they are the best
By AAMIR
Jim Shields was a huge help. Went out of his way I would highly recommend.
By Jeremy
Staff was friendly and efficient. Transaction went very smooth.
By John
Best customer service , very quick and best of interest for costumer , in Delawere please use Damian Galleger.
By Natasha
very good with all paper work they walk you trough step by step.it made home buying a breeze.
By DAVID
Lack of communication and updates. Very slow process. Didn't feel like a customer, felt like someone's paycheck. Sold mortgage same day as closing after being told they weren't going to sell it. All of this when I had a 15% down payment on a $300k house, agreed to pay off PMI prior to closing and have an 830 credit score. Will not be using their services again.
By Anonymous
Response from Mortgage America· May 24, 2019
Hi there, Thank you for your feedback. We apologize for the lack of communication and updates that you felt were not provided. Mortgage America strives to provide excellent customer service. We did disclose at the time of application that we transfer the servicing of your loan when you signed the loan estimate. Please let us know if we can better assist you in the future.
Our loan office was extremely professional, but also to made things easy and made us feel comfortable. He helped us to understand our mortgage. He worked with us to create the best loan option for us. The process was smooth, quick and easy.
By Connie