Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
139 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moroccanoil's hair and skin products feature the invigorating benefits of argan oil. Nurture your body with rejuvenating beauty products from Moroccanoil.
Moroccanoil (moroccanoil.com) has 139 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
139 approved reviews, newest moderated first
Elendig kundeservice som bare kaster ansvaret for fejl på deres egne produkter lige tilbage i hovedet på køber. Står nu med den 3. Mousse som løber tør for gas mens container stadig er mere end halv fuld af produkt. Det er sandelig ikke deres ansvar.
By Gitte G.
Producs give me scalp problems
By Isabella F.
If I could give this company zero stars I would. I purchased a gift set online and the products are terrible. I tried calling customer service to get a return label and they do not have representatives answering the phone, you are directed to send an email I have emailed the company twice, with no response. The "live chat" on the website is not live, it is a bot that cannot help with returns. I would not recommend ordering from this company. I am filing a dispute with my credit card company to get my money back.
By A H.
Jeg er i chok over at et så populært mærke og firma har så elendig kundeservice. Jeg har skrevet flere henvendelser til dem, uden svar efter jeg modtog min ordre. Handel aldrig der.
By Simone s L.
No customer service and product super difficulty for return and refund. Fraud company. Don't buy the product from this company.
By Sunny L.
Esperienza pessima. Fatto un ordine sul sito ufficiale. Pacco non recapitato da GLS per nominativo inesistente. Ordine a mio nome , stesso nome sul campanello, notifica di pronta consegna ricevuta ma mai effettuata. Sentita via mail Mariccanoil , zero assistenza. Mai risposto alla mie mail. Devo andare in sede Gls a ritirare il pacco a 15 km da casa . Mai più ordini con loro.
By Danila
No response from customer services despite attempts to reach out both via email and their online form on their website. Disappointing.
By Tanya S.
My hair has recently gone from super thick and healthy, to breaking, hair loss and just super dry and dull. I started using more and more Moroccan treatment light as part of my hair care routine. However I now strongly believe that the reason my hair has gone from amazing to a total dry haystack, is caused by this stupid product that covers the actual ingredients names. If I wanted silicone, I would buy that!! Not OIL!!!! I just purchased one more big sized Moroccan oil treatment light. I got curious, why is it so soft and easily absorbed compared to other hair oils I’ve used. It’s because it’s mainly silicone based. Such a rip off. They don’t mention this anywhere. Also they don’t mentions how much oil is actually in the product, even though it’s highlighted under the product description on their own webpage. It’s covered under the name of CYCLOMETHICONE. Which is a silicone based compound. If used too much, it will eventually dry out and damage the hair. Now I understand how my hair has been totally destroyed by this awful product. I will never ever buy any Moroccan oil product again!!!
By Jeanette
