Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
42 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop MOPAR parts and accessories at discount prices as low as 35% below MSRP. Input your VIN number to ensure part fitment and avoid mistakes.
Moparfactoryparts (moparfactoryparts.com) has 42 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 36 reviews with 1 star · Clear filters
Yup, avoid at all costs. Forgot to look up reviews before ordering part that was supposed to be in stock. After 2 weeks of waiting and no update or contact after i sent emails i finally found their phone number and canceled the order. No excuses, no second attempt just canceled and will never order from them again.
By viain
They screwed me did not ship my part had me pay 60 to over night but been a week no parts
By Jesse G.
One of the worst companies I’ve ever dealt with. Ordered car parts on April 1st. Got an email a few days later saying an item was on back order. Told them to proceed with the order just remove the back ordered part. They responded and said ok but then stated my shipping total was wrong and had been adjusted. Two and a half weeks later my parts have still not shipped. Tried to call multiple times with no response. Customer service with this company is nonexistent.
By Dustin
I ordered a small switch that for my Dodge Charge I never received . However ,the USPS post office gave me a statement that the part was delivered on January 6th, 2023 ,in a rain storm . However I checked with my neighbors and none of them have mistakenly received my package .The postoffice agent showed me a printout , saying that the package on January 6th 2023. was delivered on January 6 . After calling Mopar, they tell me that they are not responsible . I was hoping that they would send me another part, without charging me They refused to do that . I asked the Mopar agent , if they could give me a discount ,on ordering the part a second time .Mopar Factory Parts refused to offer me a one dollar discount ,to reorder the part . What is wrong with this company ? I would avoid doing business with this company like they had a bad case of the plague ! Horrible company !
By Murray M.
Bought a part from them that said it was in stock and waited 3 weeks for them to send it. Now the part is here and installed on my vehicle and guess what? The part has failed. So they want me to mail the part back BEFORE they will send the other replacement part. So my car has to sit for 2-3 weeks without the water pump in order to get the new part in the mail. This business is a fraud and I will NEVER use them again.
By Deed
Factory Chrysler Parts online store is totally horrible. I’ve ordered two items which was shown available on their website store. Suddenly they have replied apologising that their online store is not updated, and the items I’ve ordered is not anymore available… Till here is nice…. Ok. When you ask for the refund back of your money, No one will answer you. No refund option!!! MY ADVICE IS NOT TO DEAL WITH. Order #10833295 Order #10830138
By Hazem N.
Fake listings, most of the time are not available.
By Ali O.
This company is totally dishonest. That talk about guaranteed fitment and then the part comes and it is wrong. After many days of phone calls, emails, and texts, they never once replied. They suck, they should not be allowed to keep ripping people off time and time again. They deserve 0 stars, don’t waste your time and money with them.
By Charles B.
