Worst Online Purchase Experience Ever
This was by far the worst online purchase experience I’ve ever had. I have a brand new 2025 Ram 3500 dually, purchased in December. Because it’s under warranty, I decided to buy original Mopar parts to avoid any issues. Normally, I buy everything on Amazon because it’s fast and reliable, but these parts weren’t available there—so I ordered directly from the Mopar website for the first time, paying almost 3 times more than a good aftermarket filter. That’s when the nightmare started. After entering my credit card, I was redirected to Tasca in Rhode Island. My card was charged immediately, and the order stayed in “processing” for over a week—despite paying for the most expensive express shipping (2 days). I started calling Tasca in RI, and every time I was redirected to the online parts department—no one ever answered. I left multiple messages for days with no response. Finally, I called again and asked to speak to the general manager. That’s the only reason I got a callback. He “resolved” the issue, but then I was told the fuel filter hadn’t even arrived yet—after almost two weeks. That’s unacceptable. After more waiting, they finally shipped it—but then another issue: FedEx required a signature. Like most people, no one is home between 9 AM and 3 PM because we’re working. The driver attempted delivery twice with no exact delivery time, leaving notes instead. Then began another long process of tracking the package and spending hours on the phone just to arrange a pickup. Meanwhile, my truck went overdue for its oil change waiting for these parts. Overall, this was an extremely frustrating, time-consuming, and disappointing experience. I expected much better from Mopar.
By Jeferson G.