Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
413 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moonpod is listed under Furniture Stores.
Moonpod (moonpod.co) has 413 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 232 reviews with 5 stars · Clear filters
Thank you Moonpod for answering my question about my new Moonpod so quickly!
By Tracy R.
Response from Moonpod· Apr 4, 2023
Hi Tracy and thank you for your wonderful feedback! We're glad to know that you are very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod, and stay safe!
Awesome customer service! Great product, very responsive. Just try it. Can’t describe it. It’s wonderful.
By bmb
Response from Moonpod· Apr 4, 2023
Hi bmb and thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod brings, as well as you are very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod, and stay safe!
Customer service is excellent.
By Sonia A.
Response from Moonpod· Apr 4, 2023
Hi Sonia and thank you for your wonderful feedback! We're glad to know that you are satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod, and stay safe!
Absolutely in love with my moon pod!!! Worth every penny, especially in this work from home world my boyfriend uses it to work and he loves it! We will need to get a second one ASAP because I’m not great at sharing HA! Also, the customer support team is quick and extremely helpful!!!
By Jaz
Response from Moonpod· Apr 4, 2023
Hi Jaz and thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod products bring, as well as you are satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod, and stay safe!
Chris was an excellent customer service rep. Friendly, caring and respectful. He shipped out a new cover right away too! Excellent!
By Dawn
Response from Moonpod· Apr 4, 2023
Hi Dawn and thank you for wonderful feedback! We're glad to know that you are very satisfied with the service Chris has provided -- please know that here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback and support on the Moon Pod, and as always, stay safe!
Excellent customer service! Quick response and very attentive. This is very important and shows what a good company they are.
By Natalie
Response from Moonpod· Apr 4, 2023
Hi Natalie, and thank you for your wonderful feedback! We're glad to know that you are very satisfied with the service we provide -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback about the Moon Pod and as always, stay safe!
My query was answered rapidly, politely and efficiently. I have recommended Moon pods to friends as I really like mine. It is the most comfortable place for me to read without fidgeting and it's not bad for napping either. Now, I can add great customer service to the reasons why they should consider getting one.
By Carole V.
Response from Moonpod· Apr 4, 2023
Hi Carole and thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod products bring, as well as you are very satisfied with the service we provide -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback about the Moon Pod, and as always, stay safe!
I will admit, I had some trepidation about this being cancelled, because after I had discovered my daughter had made this purchase without asking me, I read a few reviews online that suggested I would have difficulty getting the order cancelled. This could not have been further than the truth of my experience. Customer service was quick to respond, and after biting my nails for a weekend while they were closed, I received notice that the cancellation request was successfully processed. I cannot thank Chris and the team at Moonpod enough for taking some of the stress and worry away from this situation, and if I'm ever in the market for a product of this nature, Moonpod has my vote.
By Mark L.
Response from Moonpod· Mar 6, 2023
Hi Mark, first of all, thank you for your feedback! And although we're sad that you have cancelled your order, we're glad to know that you are very satisfied with the service Chris has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing feedback about our service, and we hope to see you soon with the Moon Pod or one of our products someday!
