MoonpodReviews of moonpod.co

Definitely had better bean bag chairs. The commercials are just ridiculous. Sorry dude, hardly ‘revolutionary’… this has been done before, we had these chairs back in the 70s… quick fad that ended as quick as it started. Will check back in a few years if you’re still ‘changing the way the world sits’ lol 🙄

I am very unhappy with Moon Pod and think they are a scam. I just received the Moon Pod and crescent pillow on July 12, 2023. I was disappointed with the product and contacted customer service (email only) on July 13, 2023. When properly sitting in the pod (recline), in a short time (less than a minute) I felt the floor; very hard on my bottom. There was never a feeling of stiffness to the pod as they say is expected at first. Also, there is no full body support as an expected benefit. There is a large empty section of the outer sleeve when the filled pod is sitting up. I would estimate there is one fourth to one third of the outer sleeve flopping over the standing pod. It appears there is too much space and not enough beads. I did not feel like I was floating nor did I feel the lounging, relaxing, meditating and unwinding feel they claim their product provides. I am constantly arranging the pod to find comfort (hard on the butt) even with the crescent pillow and it isn't easy to get out of the pod! My response from Moon Pod to my concerns was, "Please allow me to raise this concern to my team and I'll get back to you with updates." I did not get a timely response so I kept inquiring thru email and was told "I am still waiting for my team's response -- please bear with us as we are also catering lots of inquiries." That was July 18th. It wasn't until I got angry and upset and willing to send the Moon Pod back for a refund that on July 21st, they offered "Please allow us to remedy this by sending you one free bag of Refill Beads to fluff your pod back up." Fluff my Pod back up? It came flat. Then to return, you pay a restocking fee and shipping. I am now requesting to talk to someone in the U. S. that I can speak to. They will not provide any contact information. I call this a scam. The product does not meet what you would expect from their advertisements and their customer service to rectify your issues is not timely. You have to wait for them to discuss as a team for a solution to any problems you have. I had to wait 8 days. Then if you want to return, you have 14 days from receiving the product to additionally paying them to send and take the product back. You pay restocking and shipping costs! I am still waiting for Moon Pod to provide contact information to discuss a satisfactory solution. I would not recommend you do any business with Moon Pod . We work hard for our money these days and deserve a better quality product as advertised. Positive and satisfactory customer service is needed with this company. There are other bean bag type products out there that there is no need to support a company that has no problem scamming their customers.

MOONPOD=CAVEAT EMPTOR STOP! Before you buy one of these things be aware that the RETURN process for these things is beyond painful! It should be a clue that there is NO TELEPHONE NUMBER to contact these jokers on their web page and you as the CUSTOMER will be forced to pay big $$$ to ship it back to these folks! This is a BEAN BAG CHAIR, a totally inferior product nothing special and definitely NOT worth the money total rip off! Do your fellow shoppers a huge favor and write multiple negative reviews so MOONPOD gets the message.

The Moonpod is not an invention, it's a spinoff copy of a bean bag chair.

Really uncomfortable and my butt ends up touching the ground.. there is not enough stuffing!!!! Worst $500 I have ever spent.

This has been the worst online shopping experience, the products were terrible quality, and the return process was ridiculously stressful! I purchased the 4D pillow and two moonpods. The moonpods arrived in large polybags with foam beads everywhere- they made a huge mess just trying to get them out of the shipping boxes. The moon pods and pillow have a very heavy chemical smell and feel incredibly cheap. The covers are very thin. The moonpods were not supportive or even comfortable. It is baffling how a company can charge this price for such a low quality item. The 4D pillow was not comfortable, it felt more like laying on rocks then a luxury foam product. As soon as I unpacked the products and tested them once, I immediately made the decision to initiate a return. The company claims "easy returns" on their website which could not be farther from the truth. I understand the need of a company to protect themselves, but the process felt more like manipulation- as though if the return process is very time consuming and difficult then less customers will compete it and the company will not have to make as many refunds. I had to send multiple back and forth emails to return these products- and I am STILL in the process! I am on email exchange #11. I had to confirm multiple times that YES I want to return these products I was requested to do the following 1)"describe the reasoning as to why I am making this return request,"- this was after I originally emailed the company stating the exact reason why! 2) Send images of the products in their current state 3) Verify how many times the product was used 4) Place items in all original polybags After I answered these questions and sent photos, I was asked in a separate email to confirm AGAIN that I wanted to return my items. I was then notified that my return was authorized, but I would be required to pay a $90 return shipping and restocking fee. This is an astronomical price to pay for a low quality product! I have never been so enraged and completely disappointed in a company before! I asked the company multiple times how the return process works- if a shipping carrier is able to pick up the boxes at my house because the boxes are GIANT (these bean bags do not compress for shipping) and there is no way these boxes would fit in my car for me to take to a shipping center. This question was conveniently unanswered in all of the email replies until I finally had enough of the run around and was honest about the experience being ridiculous (especially the $90 return shipping and restocking fee) and how I planned to leave a 1 star review. Cyrelle at customer service then replied that "they do not offer a pick up service, but as a one time curtesy they will have Fedex do a doorstep pick up tomorrow sometime between 10am-5pm." It should NOT be this difficult to make a return. Please do not waste your time, or your money on this company.

This company is guilty of false advertising. The weight capacity of their Moon Pod product is a flat out lie.Their site clearly states it’s 300 pounds. I am 245 pounds and the chair flattened into an unusable piece of garbage in a few weeks. Someone 300 pounds would destroy this thing. Their direct support wouldn't do anything. We fought it through PayPal and they finally let us return it but would not provide a return shipping label. UPS quotes over $300 to ship something this size! Even being so light. So it's absolutely pointless to send it back paying nearly as much for shipping as I paid for the item. My solution is to end up hundreds of dollars in the whole with nothing to show for it?? This is very convenient they have a bold faced lie about their product in the details and then make it impossible to get your money back. Not only is my over priced bean bag chair flat, it's now a couple weeks later and it’s busted inside foam beads everywhere. They charge high end money for cheaply made trash and lie about their products limits at Galaxy Relaxation LLC aka Mood Pod. If you’re not under 200 pounds don’t risk it and honestly you shouldn’t regardless because they’re a terrible company. I’ve left this review on Amazon, Better Business Bureau and now Trust Pilot. Diamond Certified is next and then I’ll find any other retailer that sells it. I hope you feel good and it was worth ripping off my family. ******Please notice how their response offered no solution. Adding contact their support desk is a slap in the face as I made it clear that's pointless. They did not offer a return shipping label like a decent company world. Keep this in mind when buying one of these. If you have an issue you're going to be sorely out of luck******

I bought this for my wife for Christmas, and what a waste of money. Seriously, 300 dollars for a bean bag chair? And to make it worse, I was charged taxes that I should not have been charged as I don't even live in the city that they charged a "city tax" for, and they charged "county tax" for a county I don't live in. I tried to reach out several weeks ago, and I so far I've heard no response. Don't buy this, and don't believe that they care about feedback either. SCAM ALERT!!!