MoonpodReviews of moonpod.co

Response from Moonpod· Oct 4, 2021

Hi Carole, we appreciate your feedback, and we're sorry to know about this! Kindly allow us to further help you with your order -- would you please reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq to further assist you with your concern? Or you may also call us at 888-910-9945. Our phone line is available from Fridays to Tuesdays, from 11am EST to 3pm EST. We hope to hear from you soon so we can help you with your order!

Response from Moonpod· Oct 4, 2021

Hi Bunyada, first of all, thank you for all your support on the Moon Pod! We appreciate your input and feedback, and we're sorry to know about this -- we'll work with you to correct this! And to further assist you, please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq, or you may also call us at and our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST.

Response from Moonpod· Oct 1, 2021

Hi Brian, we appreciate your feedback and we're sorry for any confusion or inconvenience here! We see here that you placed an order for a Super Moon Pod, which is consists of two regular Moon Pod inner pods that you'll slide into a large sleeve (https://www.moonpod.co/products/super-moon-pod). And due to its size, this item is shipped and delivered in two separate packages for careful handling. And we're also sorry to know if your order was delivered without a sleeve! Please feel free to reach out to us on our website: https://www.moonpod.co/products/moon-pod, or you may also call us at 888-910-9945. Our phone line is available from Fridays to Tuesdays, from 11am EST to 3pm EST.

Response from Moonpod· Sep 30, 2021

Hi Kris, we appreciate your input and we're sorry for any confusion or inconvenience here -- we process a cancellation once a customer requests for it. However, in order for us to process an order cancellation or an order modification, we would need to reach out first to our fulfillment team to request to cancel the shipment of an order on their end. Once the shipment has been cancelled on their end, our system will then allow us to process an order cancellation/order modification. But please note as well that our team is working hard to process and ship all orders as quickly as we could. And once an order is picked, processed and shipped, we are unable to make changes or cancel an order. We do however, have options, should this be the case. And to further help you with this, you may chat with us on our website https://www.moonpod.co/ or email us at [email protected]. You may also call us at 888-910-9945, and our phone line is available from Fridays to Tuesdays, 11AM to 3PM ET so we can further assist you. Thank you once more for your input, and we appreciate your patience and understanding on this matter.

Response from Moonpod· Sep 27, 2021

Hi Christine, first of all, thank you for your support on the Moon Pod! We appreciate your feedback regarding your order and our service, and we're sorry to know about this! Rest assured, we will take note of this in order to improve our work at Moon Pod. As for the missing cover -- and once more, we sincerely apologize for this warehouse accident, we will correct this for you and request to send you a replacement sleeve as soon as possible! We will email you again about this, to send you the replacement. We apologize once more for any inconvenience here, and we thank you very much for your patience and understanding on this matter.

Response from Moonpod· Sep 20, 2021

Hi Karla, we appreciate your feedback and we're sorry for any inconvenience here -- allow us to further assist you with this! Please reach out to us via chat or email at [email protected], or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST. We hope to hear from you soon, so we can further assist you with your concern!

Response from Moonpod· Sep 20, 2021

Hello Oct, first of all, we would like to thank you for your input. And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. And in order for us to better assist you with your Moon Pod product, please feel free to reach out to us via chat or email: https://www.moonpod.co/pages/faq, or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am EST to 3pm EST.

Response from Moonpod· Sep 16, 2021

Hi Sun, first of all, we thank you for considering the Moon Pod! We also appreciate your feedback on this scenario -- please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. As for the cancellation process, we also apologize for the confusion and any inconvenience here! We understand your concern however, once an order is placed on our website, the information goes automatically to our processing team. For cancellation requests, we would need to request first to our processing team to cancel the shipment (queue), in order for us to process the order cancellation and refund. If the queue is not cancelled, our system does not permit us to do a refund. As for the delay with processing the request, we're also sorry about this. Our team is doing their very best to process and ship all orders as quickly as they could, thus a delay in checking some of our requests as representatives. There are no words to explain how sorry we are about this, but if in any case an order requested to be cancelled has shipped, we do have ways to have this returned back to our warehouse, so we can proceed with a refund. Please feel free to reach out to us again about your concern, and we'll do everything we can to resolve this! Thank you once again for your feedback and understanding!