Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
38 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moonhaus is listed under Pharmacy & Medicine.
Moonhaus (moonhaus.io) has 38 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 19 reviews with 1 star · Clear filters
I've made my first order off the site, and since Monday I have been getting error code 521 trying to get back on the site to check my order, I feel I've been ripped off out of 300$ is there any number I can call or email?? I can't find anything that isn't on the site to help, I've tried every link related to the site and have been getting the same error code saying the site is down
By Billy
If there was a zero rating I would. For years ive used moonhaus and they've been good. Recently I ordered some (product) and it was complete garbage.....tested to be aspirin....I complained...it took forever but they sent a proper order back to me. Me thinking "we are good now" placed another order...which is showing "processing " since they took my money. Their "messages are temporarily down" and provide an email to contact....which is did, and it's kicking back undeliverable. So, they've got my $145 and ive learned a lesson
By R W.
Product was shorted and their pens made us sick compared to our other orders then we got ghosted, big rip off
By Games D.
BMO is way better at their product quality and customer support, these guys have bad product and no customer support
By Cee
The vapes were bottom of the barrel garbage and bots as customer service
By James G.
They sell fake ketamine that will make you regret every decision you've made leading up to the point of consuming their product. I've used 3 sites like this one and never had any issues until trying moonhaus. AVOID AT ALL COSTS!!!
By Jody W.
Frick moon haus they scam mothfrickers
By Consumer
I ordered a product that showed as 'in stock' on the site (I wouldn't have been able to order it if it didn't say it was in stock). I sent the e-transfer and it was accepted. I received an email a couple of days later saying that what I ordered was not in stock. They offered store credit, and I instead requested a refund as I had no interest in any of their other inventory. They ghosted me. No refund, no store credit. Money is completely gone. I even reached out to customer service in the chat box on their website and received no response. DO NOT GIVE THESE SCAMMERS ANY OF YOUR MONEY. There are much better alternatives.
By MZA
