Moon-AudioReviews of moon-audio.com

I don't normally leave reviews but my first experience ordering with Moon Audio was a thoroughly positive one worthy of feedback. I had been looking for a trustworthy place to order a quality gift for my brother but time was running out and so I took a chance on Moon Audio. I placed my order on a Friday morning with overnight shipping in the hopes that I could get it in time to wrap it up as a welcome home gift to my brother. But there was an issue verifying my payment. Moon Audio support reached within minutes of the failed notification by phone and email to help me correct the issue. We got it resolved and they got the shipping prepared that morning and shipped out my item that afternoon. It arrived Saturday morning and I wrapped it up and gave it to my brother the next day and he's already using the new headphones and absolutely loves them! I now know where I will first shop for audio equipment online. :)

Awful experience, seems like a scam business. I’ve made an order and they haven’t shipped it completely ignoring all emails which is the only way to contact with them. I asked for cancellation of my order but still no reply from them for 10 days already

Ordered an Astell&Kern SE300 on Sunday morning (local time) and had it delivered to the Netherlands by Wednesday. Brand new, carefully packed for transport and at a very nice discount. Their support team was also very responsive as I asked for confirmation of shipment. All in all an excellent experience. Would recommend and buy there again.

Dreadful company with disgusting snake oil products. Avoid at all costs

I saw the rating, and yes, I was little hesitant, especially for $1000 purchase. But I took a plunge and so far so great. Moon Audio shipped it the SAME day I ordered, and it arrived today (3 working days later), brand new, sealed, nicely packed. I'm a happy camper.

I was able to purchase my audio equipment with no hassle, fast shipping and everything went according to the plan.

UPDATED: Apparently this device was not compatible with my $5K gaming PC. Just because it works well for one environment, does not mean it would work in all. Lack of universal compatibility puts 100% of the risk-burden on the customer. During our troubleshooting communication, Moon Audio tech support did not attempt to replicate in a similar environment. Had I been aware of this prior to engaging MOON AUDIO, I certainly would not have wasted both our time. Not UPDATED: apparently MOON AUDIO's inability to replicate an intermittent problem has resulted in them drawing the conclusion of no problem found. I on the other hand was able to replicate the problem through installation of the PCIe card in multiple PC's followed by extensive listening. MOON-AUDIO did not reveal how they tested the product and the environment it was tested in. Was it tested using like hardware and software? Was it only bench tested at the integrated circuit component level. Was it integration tested exercising both the hardware and software together? Did they test with all Windows OS versions and all compatible sound and USB drivers? Even a lay person knows that a code-diagnostic on a vehicle does not reveal how well the car operates. I cannot help but wonder the test approach here was not comprehensive. The following description indicates what the product should do; BUT DOESN'T: In order to improve the quality of the PC USB port through the data transmission and the noise level of power supply, element H USB 3.0 INTERFACE is made to meet the high standard requirements of Hi-Fi audio transmission and from source signal to bring a complete change. Using the USB 3.0 bridge chip from Texas Instruments and a Crystek CCHD-575 super-low noise femtosecond clock, which opens up an independent data channel for USB audio stream, by the means of bypassing from the USB controller on the motherboard, directly bridging to PCI-E port, and to avoid sharing the data channel with other USB devices. The multiple filter units are integrated for USB power supply, which uses the heavy current LDO chip with 6μVRMS and the solid-state capacitor, even if it's using the internal power supply, it can also filter the high-frequency noise of PC switching power. The USB port can supply a maximum current at 5V 1500mA for all audio devices supplied by the USB port, as well as the measuring function to over-current and short circuit. The two power supply (external/internal) modes can be configured through the switch on the dam-board. With regard to the non-USB power supply audio devices, you can switch off the power supply of the USB port. The four-layer PCB with high speed circuit design standard, according with the differential on the impedance standards and line length requirements. The CNC aluminum enclosure covers the entire board, effectively shielded radiation interference from computer chassis, meanwhile taking into account the cooling requirements of power supply chip. ****** ORIGINAL REVIEW BELOW ****** Product purchased did not work as advertised. They would not budge on waiving the restocking fee. Getting your money back is riskier Vegas slots. Purchased a PCIe usb card advertised it would isolate and clean (filter noise) the USB signal. It did not. They tried to tell me it was my desktop. I installed it in other desktops with the same results. They would not waive the restocking fee or repair the product under warranty. Returned an AC adapter that was purchased at the same time as the card - not used but was charged a restocking fee. They did not refund the extended warranty that was not activated until I had to remind them. All items were returned withing the policy guidelines.

I purchased a Naim Uniti Core Music Server from Moon Audio 11/4/2022. My Uniti Core started resetting about 6 weeks ago. Contacted Moon Audio on 12/11. Process according to Naim Website is to bring Unit to dealer for diagnosis and they will forward to Naim. Moon Audio sent me to Naim and said that was wrong. Worked with Naim UK for 5 days of troubleshooting only to determine what i already knew, my Unit needs to be repaired. Naim tech support referred me back to Moon Audio who once again refused to take my equipment and instead provided me with three new forms of contact for Naim USA. A website URL that brings you to a rabbit hole that only allows you to open an account. You cannot open a repair ticket. A phone number that only allows you to leave a message. I started leaving messages on 12/18 and have yet to get a response from anyone. An email address that only kicks back an automated email. Within that email is the same website URL mentioned above that brings you to the Rabbit Hole. Now it has come to my attention that Naim has closed down their entire Global Operations from 12/22 to 1/2 for the Holidays. Moon Audio just keeps sending me the above information no matter how many times i tell them that none of it helps. They did however reply to my email today just as they left for long weekend to tell me that both them and Naim are unreachable until next week. They did include the same 800 number that is not being monitored in the email as a contact number even though i have told them multiple times that i have been calling it since 12/18. Hopefully you have read this before you bought anything from Moon Audio, Cary N.C. or Naim