moomooReviews of moomoo.com

Response from moomoo· Mar 27, 2025

Dear customer, we sincerely apologize that your experience didn’t match your expectations. We need to collect more information about you. Please contact us via Moomoo APP- "Me" - "Customer Service" and type event code 'M-0020' to us, we can better to locate your question and solve it ASAP. We will give you a satisfactory answer.

Response from moomoo· Mar 11, 2025

Dear valued customer, Thank you for reaching out and we apologize for any inconvenience it may have caused. Currently, most clients use PayID as a deposit method. If your bank account name is the same as your Moomoo account name, your money will arrive within 5 minutes. If you are using your own bank account transfer, when the system does not fully match personal information, we usually ask customers to provide transfer information to ensure that the funds are transferred from your own bank account. In addition, there is another situation that will affect the successful deposit. Client can only transfer funds from their own bank accounts, any payments from third-party bank accounts will not be deposited into your Moomoo AU account. If client already made the transfer from third-party bank accounts. They will need to provide bank vouchers and relevant information to apply for a refund. In order to better help you solve the problem, please contact our live chat agents via the Moomoo app via: Me > Customer Service> Online Inquiry, Please use Event code 'M-0014' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.

Response from moomoo· Mar 11, 2025

Dear customer, We sincerely apologize that your experience didn’t match your expectations. We need to collect more information about you. Please contact us via Moomoo APP- "Me" - "Customer Service" and type event code 'M-0015' to us, we can better to locate your question and solve it ASAP. We will give you a satisfactory answer.

Response from moomoo· Mar 11, 2025

Dear customer, we sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'TP-016' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.

Response from moomoo· Mar 11, 2025

Dear customer, we sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'TP-017' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.

Response from moomoo· Mar 11, 2025

Dear valued customer, Thank you for reaching out and we apologize for any inconvenience it may have caused. We will continue to expand our trading offerings, please look forward.

Response from moomoo· Feb 21, 2025

Dear Eric, We sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'M-0012' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.

Response from moomoo· Feb 21, 2025

Dear valued customer, Your opinion is highly valuable to us, If you have any question please feel free to contact our live chat agents through the Moomoo app: Me > Customer Service, we will follow up your issues. If you prefer talking to someone, please call us at +61 1300 086 668, Our professional team will be online 24 hours on trading days to support you. Have a good day!