Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
729 reviews
moomooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.
moomoo (moomoo.com) has 729 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
729 approved reviews, newest moderated first
Moomoo is the best platform to not trade ever if you are not in US or China. Great features but commission's structure and margin requirements are, sometimes, just insane (especially for multi-leg options, they charge every option like if it were a single option and not a multi-leg one)
By Ulises L.
I am wealthy and I don't trade $15,000 in stocks. I am only able to deposit $15,000 per month. I have tried to upload a statement but I am not able to do it this is very frustrating. I need you to raise how much money I can put in or this is no use to me and I'm not gonna put any more effort towards trying to figure it out. I've tried using your chat bought which has been complete unhelpful to me.
By RLH
Response from moomoo· Jun 4, 2026
Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.
I am learning how tobuse moomoo gradually reason for 4 stars. I have had to use the AI feature sparingly because my tier has limits. The plug a play in Canvas is nice for those of us who don't know Python. Fees are reasonable across my accounts. Team is quick to respond if you hit a snag.
By Gary B.
Way too many stocks unavailable to buy, they atleast have the ability to put an icon or symbol on the ticker luke they do for 24hr, margin, usa, etc. To let you know not to dig into fundamentals and wait on entry port only to hit buy and not be able to buy, also they need have orders available to see from charts/trade page without having to leave your trade screen. But for me i left because they are so tight with controlling what you can buy. Later moomoo.....
By Troy/Brady
Response from moomoo· Jun 4, 2026
Hi! We truly value your feedback & apologize for the bad experience. We had record your opinions and feedback to relevant colleagues. We will enhance our product features & service level. Hopefully we can provide a better experience for you in the coming up future.
Excellent customer service, credibility, and ease of use of the system. Easy to make withdrawals as well.
By Peter M.
My bank did not transfer funds on the day I requested. Transfer happened the next day. MooMoo then instantly cut me off from no fee transfers. I now have to pay substantial fee to use them. I would find someone else, like any one else rather than this company.
By Patrick M.
Response from moomoo· Jun 4, 2026
Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.
All great! its fantastic
By Alvaro V.
UI is only good for basic trading ,For Fst traders or trading spreads the system is not suitable
By Rajesh
Response from moomoo· Jun 4, 2026
Hi! We truly value your feedback & apologize for the bad experience. We had record your opinions and feedback to relevant colleagues. We will enhance our product features & service level. Hopefully we can provide a better experience for you in the coming up future.
