moomooReviews of moomoo.com

Super trusted trading apps and broker

I don't care if it's Kalshi prediction market on Moomoo. The fact that it is on Moomoo makes them responsible. Three days in a row I have made prediction trades on Bitcoin. They keep telling me I lost but their charts say something differently. I will include todays trade which was Bitcoin would be at 64800 or above by 8am. The 7:59 candle closed at $64,843 and the 8:00am candle opened at $64,843 and closed at $64,815. Maybe Moomoo can't math but those numbers are above $64800. At least that's what I was taught maybe I am wrong. This is the 3rd time they have done this to me. I assume there are people not even checking the candles and just accepting losses. I would love to add my screenshots of this. Why can't I add screenshots? **Reply to Moomoo's response: I did try to contact your support multiple times. The first time it happened, the second, and third time as well with screenshots of minute candle prior to the hour, on the hour, and the minute after the hour. For all 3 predictions and was sent a suggestion/feedback form. Apparently that's what passes for support and dispute tickets at Moomoo. Writing these reviews , going to BBB, and the Commodity Futures Trading Commission is the logical next step.**

My funds have been withheld for over 8 months. I provided all requested information to the compliance team weeks ago, but they have gone completely silent and refuse to provide any updates. Even after escalating the issue via live chat a few days ago (Reference No. 10260615172328813967), there is still no substantive response. If the compliance team continues to ignore my emails, I will lodge a formal complaint with the Monetary Authority of Singapore (MAS).

I wish my experience with Moomoo was better given all the advertising they do on YouTube. I’ll go through the pros and cons. Cons: - Online support isn’t great. On the mobile and desktop app, you’re only able to speak to their AI bot. For quick inquiries, that’s not terrible, as long as you’re able to request a human—but you’re not! If you request to, the AI hallucinates and says a human agent is on their way. But that’s not true. And the AI hallucinates more than it should. It frustrated me when I wanted to get help finding my free 30 stocks promo. So I had to go to their site and start live chat there. But of course, you’re greeted by an AI. I requested to talk to a human and it connected me immediately to someone. They never told me their name and it seems like all of their agents use the same generic picture of a middle aged blonde white woman. This agent was no help and said my account didn’t have the promo and that they would contact me, but in reality, it did. Whether the photo of that woman is a stock photo, AI, or a real person who works for them is unknown to me. I haven’t checked. Another time, I had to contact them to ask why my money from selling stocks on Friday @ 10:30 AM EST wasn’t available on Monday @ 2PM EST. The automatic AI bot told me I had to wait until Tuesday due to T+1, which is not correct. Then the human agent (with the same profile pic, despite this being at 2PM and the first inquiry about the promo being at 2AM) said I had to wait until Monday at 4PM ET. That did actually end up being correct, but it’s still annoying the AI got it wrong. And having actual funds able to be withdrawn takes longer than it should. - No actual website with a dashboard. You either use the mobile app OR the desktop app. The website exists obviously, but you can’t do anything besides open an account or deposit funds. Other brokerages have this feature. - It’s hard to find many things. For example, I was stuck finding where to draw my free 30 stocks as part of a promotion (deposit at least 8,000 CAD). I apparently needed to go to “Me > My Rewards,” but there was no “Me” page to go to. I only ended up finding it because there was a link to it in my notifications feed. You’ll find that trying to modify your actual account/profile is nearly impossible on the mobile app. - Not necessarily a “con,” but a lot of their video advertisements on YouTube use generative AI, usually of someone talking, and it looks very unnatural. You can tell it’s AI right away and it automatically makes me distrust them. Use real humans or other forms of advertising. You don’t want to seem distrustful when you’re offering a service responsible for people’s money. And this isn’t about the ethics of AI, it’s about the user experience. Pros: - UI on the mobile app and desktop is a bit overwhelming for casual investors but useful for traders. You get live stock prices updated multiple times a second, news, charts, options, etc. But even then, it’s a bit over the top for what you’re actually able to do. - Good selection of deposit options (at least for Canadians) — Interac, Bill Payment, EFT, Wire. - No FX fee when converting between USD and CAD. Very useful. In conclusion, I wouldn’t use Moomoo. If you’re just a casual investor, use Wealthsimple or Questrade. For more advanced stuff, use IBKR. They don’t have to use Ai for everything, at least.

interface is complicated - not sure how to orgaize all you offer but i can figure it out on a quick app open so I end up usually just using robbinghood

I have been using Moomoo for just over 6 months now. I was quite new to investing when I first started out. I found Moomoo very intuitive, and straightforward to start using with very limited knowledge. What I like about Moomoo is that it helps you learn as you go so it makes Investing a safer and more fun experience. I only wished I had started sooner. I am very happy with Moomoo and its features. It allows me to invest widely across multiple geographies and asset classes and the information it provides you is really helpful and gives you full transparency into your portfolio. Adding money is very straight forward, and it's easy to withdraw your money if needed. I also like the interest rate you get whilst leaving your money in cash ready to use when a good investment opportunity pops up. Very happy with this app!

I paynow SGD500 to my Moomoo account but it was not reflected and not received. I submit my case but moomoo replied that the name do not match and refused to honour it or to return to me.

Reasonably easy to use site