Satisfaction merchandise
Satisfaction merchandise, very accurate on shipment.
By Becky M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
196 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MONTANA WEST USA is a wholesale western handbags manufacturer, we take pride in offering a diverse range of products that capture the essence of western life. From classic leather designs to intricately embellished styles, our collections are curated to appeal to the modern cowgirl alike.
Montana West USA (montanawestusa.com) has 196 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
196 approved reviews, newest moderated first
Satisfaction merchandise, very accurate on shipment.
By Becky M.
Melody is always answering my questions and concerns. Love the new styles, really love the cowhide and totes.
By DEBBIE N.
My purchase arrived in good condition and on time.It is a gift.
By Bette
Used to love these purses. Recently I bought a new purse, and I do love the design. But a month later my purse is starting to fall apart. I have reached out to the place I bought it and to Montana west and zero communication from either. I think when you spend 100 on something it should last you longer than a month. Will never buy Montana west again. Horrible!!!
By M R.
Love all my products I’ve purchased!
By Esther E.
You offer good quality merchandise and a wide verity to choose from. I appreciate how quickly you process and ship my order. Thank you! Very Satisfied Customer 😊
By Rodney W.
This company is fantastic!! Customer service is awesome too My beautiful Wrangler bag was packaged great and is absolutely gorgeous Will be buying more bags Thank you so much
By Jeannie P.
First off, this isn't not in Montana. The products come from Portugal. I didn't know that. Very misleading. It took a month for my order to arrive. I ordered 4 shirts and each werw $34.99. When my order arrived, 3 shirts werw correct but the 4th wasn't even remotely close to what I ordered. I emailed them telling them what they sent and what I actually ordered and was charged for. I had to submit a picture of the wrong shirt, the waybill and the shipping label. Thank gosh my trash service hadnt picked up yet because I had to go dig the shipping bag out of the trash. Ridiculous! I am still waiting for a response to the photos I sent. They better refund my money or send me the right shirt but coming feom Portugal, it could be another month. VERY MISLEADING making you think you are buying from Montana which is where I live.
By Teresa