Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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196 reviews
Montana West USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MONTANA WEST USA is a wholesale western handbags manufacturer, we take pride in offering a diverse range of products that capture the essence of western life. From classic leather designs to intricately embellished styles, our collections are curated to appeal to the modern cowgirl alike.
Montana West USA (montanawestusa.com) has 196 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
196 approved reviews, newest moderated first
This was the worst . I ordered 2 purses. One was not sent and a wrong one sent in its place. I had to print my own label. Then they were not going to send the right bag until they received the one they sent me. Crappy customer service. Nothing was easy and everything put on me to do for their mistake. Print the label, mail it back, and not giving me what I purchased before they receive their mistake. I will not be Order again. I have asked for a refund.
By Carolyn G.
fast shipping
By Tina Schmeck, RN C.
……………………..
By Teri G.
DO NOT ORDER FROM THIS BRAND. Ordered a bag from Amazon, just what I'd wanted, however after a few weeks of not receiving said item, I noticed the stock photos had changed to their own branding. Also just reading some of the other reviews on here about the quality and hazardous materials is concerning...
By Sarah
Response from Montana West USA· Feb 29, 2024
Dear Sarah, We sincerely apologize for the disappointing experience you had with your recent purchase from Montana West USA. It deeply concerns us to hear about the issues you encountered with your order, including delays in delivery and discrepancies in product branding. We understand the frustration and inconvenience this may have caused you, and we want to assure you that we take your feedback seriously. At Montana West USA, we are committed to providing high-quality products and exceptional customer service, and it is disheartening to learn that we fell short of meeting your expectations. In response to your concerns, we have implemented several improvements to our product lines and logistics services. We have conducted a thorough review of our inventory management processes to ensure accurate product listings and timely order fulfillment. Additionally, we have reinforced our quality control measures to address any potential issues with materials and craftsmanship. Moving forward, we are dedicated to enhancing our customer experience and delivering on our promise of excellence. We value your feedback as it helps us identify areas for improvement and strive for continuous growth. Once again, we apologize for any inconvenience you experienced, and we thank you for bringing these matters to our attention. Should you have any further questions or concerns, please do not hesitate to contact our customer support team. Thank you for your understanding and continued support. Sincerely, Tracy
Montana West is without doubt one of the worst companies I have ever dealt with. It all started on November 22nd when my wife ordered a pocket book for my son's gf. After a week here was still no tracking info. My wife called and was told it would be shipped and tracking info would be provided once label was created. A few days later we received information that the label had been created only to be notified a couple days later that it had been shipped and now was delayed in transit. It stayed in this status for close to a week. Called them again, this time to be told apparently it was lost and they would reship. Wash, rinse and repeat the above about receiving tracking information when label was created. Now getting close to wondering if we would receive it before Christmas my wife called back and was told yes just waiting for label and then it would be shipped. Another couple days and nothing. Called back and were asked this time by their represenitive (their one and only I believe) if we would like to cancel and be reimbursed? We told them yes as I had found the same purse at a reputable dealer that would get it here in time so I had ordered from them. MW said it would take 5-7 days to process return. Kept checking bank account and to this date nothing. We have emailed over and over to no avail. Guess you can chalk this one up to experience. If the same person answers the phone when you select customer service, shipping, or sales it is a scam. Bottom line is we are out of our money and have nothing to show. Funny and more shady thing about the whole situation is the fact that the day we requested the refund the item that kept showing delayed all of a sudden went to delivered. Pretty ironic. If it ws delivered I hope whoever it ws delivered to enjoys it. Bottom line is avoid this company like the plague.
By Greg L.
Response from Montana West USA· Feb 29, 2024
Dear Greg, We deeply regret the frustration and inconvenience you experienced with your recent order from Montana West. Your feedback is extremely important to us, and we sincerely apologize for falling short of your expectations. We understand the frustration caused by the delays in shipping and the lack of transparency regarding tracking information. This is not the level of service we strive to provide to our customers, and we are truly sorry for the inconvenience this has caused. Regarding the refund process, we apologize for the delay in processing your reimbursement. Rest assured, we are actively working to resolve this issue and ensure that you receive your refund promptly. We appreciate your patience and understanding in this matter. We want to assure you that we take all customer concerns seriously and are committed to improving our processes to prevent similar issues from occurring in the future. Your feedback has been shared with our team, and we will take the necessary steps to address these issues internally. Once again, we apologize for any inconvenience you experienced, and we sincerely appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for bringing this matter to our attention. Sincerely, Tracy
i am absolutely obsessed with the new wrangler totes,handbags,wallets, etc. that have just come out i usually order my totes from amazon but when the backpacks came out i could not yet find them on amazon so of course i went to the montana west website and ordered one there. I of course thought everything would go great and i would receive my package in 1-2 weeks as shown on the website/email once you place your order. however i was completely wrong. i ordered my wrangler book bag over a month ago and have yet to receive it. i’ve contacted montana west through email multiple times expressing my disappointment and anger with the company. i have never received a response from them. the only time i have ever received a response was when i contacted them by phone and spoke with someone. I then asked for a refund for my order since it has yet to arrive still to this day and they told me since my order was “in transit” they could not give me a refund which is absolutely ridiculous. i’m very disappointed with this company and will never order from their website again. from now on i will order my share of wrangler from amazon i recommend everyone else do the same.
By emma T.
Response from Montana West USA· Feb 29, 2024
Dear Emma Thomas, We extend our sincere apologies for the frustration and inconvenience you've experienced with your recent order of the Wrangler book bag from Montana West. Your feedback is incredibly important to us, and we are deeply sorry for falling short of your expectations. We understand the disappointment caused by the delay in receiving your order and the lack of communication from our end. Please know that this does not align with the level of service we aim to provide, and we are actively addressing the issues within our team to prevent similar occurrences in the future. Regarding your request for a refund, we understand your frustration. While we strive to accommodate our customers to the best of our ability, our refund policy does stipulate that refunds cannot be issued while an order is in transit. However, we are committed to resolving this matter to your satisfaction. We will review your case and take appropriate action to ensure a positive resolution. We value your loyalty to our brand, and we sincerely apologize for any inconvenience this has caused you. If there is anything further we can do to assist you, please do not hesitate to reach out to our customer service team. Thank you for bringing this matter to our attention, and we appreciate your understanding. Sincerely, Tracy
This company does not give details about themselves or their products. They talk about their American patriotism and suggest their products represent USA using the best materials. Ha! I received my bag yesterday. It came in a large envelope and had a horrific petroleum like smell.Big tag says it is made from Materials known to cause cancer and birth defects, PD! Nothing on product or company page discloses this health hazard. This may already have harmed me. Made in China, nothing leather or American about it. This information was not disclosed on product page or information about “ them” zipper is defective. It’s a piece of fake cheap junk . I wrote them and no response, no telephone number..Return policy ridiculous. I’m opening a dispute for their lack of transparency to consumers.Horrible!!
By Zeida C.
Response from Montana West USA· Feb 29, 2024
Dear zeida causo, We are deeply troubled to learn about your recent experience with our product and the dissatisfaction it has caused you. Please accept our sincere apologies for any inconvenience or concern this has brought about. First and foremost, we want to assure you that transparency and honesty are core values of our company. We are committed to providing accurate and detailed information about our products to our customers, and it is distressing to hear that this was not your experience. Regarding the issues you encountered with the bag you received, including the strong odor and the warning label about potential health hazards, we take these matters very seriously. We want to assure you that the safety and well-being of our customers are of utmost importance to us. We are currently investigating the situation with our manufacturing partners to address these concerns and take appropriate action. Furthermore, we apologize for the defective zipper and any other quality issues you may have encountered with the product. This is not reflective of the high standards we strive to maintain, and we are committed to rectifying this matter for you. As for the lack of response to your communication, we deeply regret any inconvenience this may have caused you. Our customer service team is working diligently to address all inquiries and concerns, and we apologize for any delay in response. Regarding your return and dispute, we understand your frustration, and we are committed to resolving the matter to your satisfaction. Please rest assured that we will work with you to facilitate a resolution in accordance with our return policy. Once again, we apologize for the disappointment and inconvenience you have experienced. Your feedback is invaluable to us, and we appreciate the opportunity to address these issues and improve our services. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us. Sincerely, Tracy
Montana West USA... but your totes come from China, huh? Nothing on the site obviously states your crap will come from China... But here I am waiting on the bag I ordered my wife OVER 30 DAYS AGO. I wonder how long I'll be waiting... not planning on it arriving for Christmas. Never again Montana West CHINA.
By GS
Response from Montana West USA· Feb 29, 2024
Dear GS, We sincerely apologize for the frustration and disappointment you've experienced with your recent order from Montana West USA. Your feedback is incredibly important to us, and we are deeply sorry for any confusion or misunderstanding regarding the origin of our products. As a proud American brand deeply rooted in the spirit of the Wild West, transparency and honesty are fundamental values of our company. We want to reassure you that while some of our products may be manufactured overseas, our commitment to quality and authenticity remains unwavering. We understand your concerns about the delay in receiving your order, especially during the holiday season. Please know that we are actively working to expedite the processing and delivery of your order to ensure you receive it as soon as possible. At Montana West USA, we take great pride in our heritage and our dedication to providing our customers with high-quality western-inspired products. We value your loyalty to our brand, and we are committed to addressing your concerns and improving our services to ensure a better experience for you in the future. If there is anything further we can do to assist you or if you have any questions, please do not hesitate to contact our customer service team. Once again, we apologize for any inconvenience, and we thank you for your understanding and support. Sincerely, TRACY
