Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
196 reviews
Montana West USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MONTANA WEST USA is a wholesale western handbags manufacturer, we take pride in offering a diverse range of products that capture the essence of western life. From classic leather designs to intricately embellished styles, our collections are curated to appeal to the modern cowgirl alike.
Montana West USA (montanawestusa.com) has 196 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
196 approved reviews, newest moderated first
I tried to order a mystery box. Pushed PayPal on their website. The money was taken from my account. But neither PayPal or this company, Have any record of it. There is a scam on their website DO NOT ORDER FROM THEM.
By Tabby
Do not order from this company. My daughter ordered a purse for my birthday- they sent us complete wrong item. Called and was told they would email us a form to start the return process - never received. Then sent an email - no response. Have tried calling back several times during what they say are their business hours - they now never answer the phone and say they’re closed. So basically - we’re out the money for a product that was not what was ordered. Nice business model. Happy to tell everyone I can to never buy from them.
By Tanis W.
I have ordered several 'mystery Boxes". Some of the order never arrived. Upon contacting Jenny with customer service, all was resolved. It may have took a short bit but Jenny. made sure that all was correct. Thank you Jenny for all of your assistance. The products are amazing and I appreciate you.
By vdbyahoo.com
I ordered a Montana West purse. Received an ugly green yellow red tote. Review here and received a reply that if I left order number they would ship me another purse. I did as asked. That’s been weeks. I’ve heard nothing. I own several MW purses. But this is my last purchase. I wish I’d read these reviews before.
By customerCD
I truly enjoy their merchandise! The best part of dealing with them is if you have any issues, you can call them direct and speak to a live person!! I'm looking forward to continuing purchasing from them, do many items to choose from!!
By Carlynne S.
Great quality products and fast shipping!!
By Mary C.
Fast shipping, great quality
By Alayna J.
When I placed a return, their system wouldn't allow me to re purchase another item and get the free shipping. Instead it gave me a credit where my free shipping for the exchange was taken away. The representative was not knowledgeable, she did not understand much of what I was saying and trying to explain. Because she couldn't help, she hung up the phone on me. As a small retail business, I would never recommend this brand. Go with another western brand with better service. Order #1000499755
By Quelli H.
