Monport LaserReviews of monportlaser.com

Die versprochenen Lieferzeiten werden nicht eingehalten. Der angebliche Service Reply innerhalb von 24 Stunden findet so nicht statt. Die Anworten werden offenbar durch KI übersetzt so dass man als Mensch mit deutscher Muttersprache den Sinn oft nicht eindeutig erkennen kann! Man kann niemanden telefonisch kontaktieren!

Vorsicht Betrug! Erst habe ich einen Gebrauchten Laser erhalten. Ausrede Fehler im Erfüllungsprozess. Wurde getauscht. Dann wurde man nicht informiert wann die erste Maschine abgeholt wird. Nach 1 1/2 Monaten habe ich trotz Bezahlung per Paypal immer noch keine Rechnung erhalten. Wird aber behauptet das diese Versand wurde, mit Bild was dies angeblich beweist, auf dem aber eine ganz andere Mail Adresse abgebildet ist. Ich kann es daher leider überhaupt nicht empfehlen.

The new Mega 70W... definitely the WORST purchase I've ever made. I've done so many mods, just to get decent results... and to fix issues that were there on arrival. The latest issue has left me with a machine that DOESN'T WORK AT ALL now! They shipped a USB hub, cables & instructions that was supposed to make the camera available in Lightburn. It did show up, but was completely unresponsive when trying to calibrate or capture. So I switched back to direct connection, but from that point forward the machine will not start up... I just get the spinning "V". Even when switched back to the original connections. Also, since it won't start up, it's not accessible in M-Design OR Lightburn... even though the serial port is active. Update 7/7/2025: I'm sticking with my rating, although a tech was able to remote in and update the firmware and get it going again (big thanks to him). However, the after connecting the hub, the camera is still unresponsive... and I'm sooo tired of messing with it. So, here are the mods I made: 1) 3d printed extensions for the feet, so that I can access the screws on the bottom. 2) 3d printed a 2 piece clamp to press out the kink in the coolant line (without having to drain the system). 3) Replaced the inadequate pump for the air assist with an air relay to a shop air compressor (which I had to purchase), thru a hole drilled in the right side panel. 4) Ran the camera connection out thru a hole in the left side panel, via an extension, directly to my laptop. This works for Lightburn but negates the use of features in M-Design Hub. 5) Added an inline blower to PULL the fumes/smoke out of the cabinet. 6) Taped the pass thru panels to increase draw of fumes/smoke. 7) Replaced the weatherstripping provided for the WARPED lid, with expandable foam to get a seal, also for better draw. Takeaway: This machine is def NOT ready for prime time. I have spent nearly $500 to get this to work, which is, coincidentally, the amount they have reduced the machine by, since my purchase... someone owes me a refund/rebate!

Purchased the Monport reno 45w on the 12 April 2025 and understand there was a 50 day wait for delivery to the UK. I have contacted them for an update on delivery as now over the 50 day deadline, just to be told that my order was shipped out yesterday with an expected delivery now of a further 14 days. I have checked my order status on there site and it is still stating the order as unfulfilled. I would be very wary of purchasing anything from this company! I'm not convinced that I will ever receive my laser. If service is this bad just for delivery, I hate to think what their technical support is like. I spent a lot of time looking at reviews on this machine online and thought I was purchasing a good product from a reputable company, how wrong can one be. Very disappointed in this companies commitment to customer satisfaction. Hopefully I'll actually receive my laser, but not holding out much hope. Update: laser finally arrived. Well packaged and all in excellent condition when unpackaged. I have now had a chance to setup and use the laser and very impressed with its cutting and engraving capabilities. Monport also sent me a £50 voucher as an apology for the exceptionally long delivery time frame. I initially gave this company a 1 star rating and will leave the rating as is. The laser itself has more than surpassed my expectations for the cost and would give it a 5 star rating. Monport just get your shipping and delivery sorted out.

Ich werde seit 6 Monaten von der Lieferung 2er Artikel die schon bezahlt sind hingehalten und verarscht. Immer das selbe wir werden uns sofort kümmern ha ha.

Where to start, awful experience. Ordered on the 25th of march, didn't arrive until the 24th of April, even though they're own website states "We ship from the UK, and the delivery time is 3-7 business days." Anyway, was finally glad to get my laser, spent a week clearing space for it only to set it up and one of the motors is faulty. Given support were taking close to a week to reply to my emails previously, I'm not convinced the laser will be working any time soon. Save your time and go somewhere else, I wish I had.

False Claim! My 70W will not cut anywhere close to 25mm or 1" material -soft or hard wood or even acrylic. I couldn't get more than 3/8" cut for soft woods but not acrylic.

I have a Monport 60 Watt laser. First I want to say I love the machine. It works very well until it doesn't. Support has been very unhelpful. I think it must be AI or a very poor translator. I received it in OCT of 2024. 1. The screw that secures the auto focus was missing and the hole was stripped. I asked what size screw it was and after several emails they finally told me. They kept asking questions that I had already answered in my first request. I finally tapped it and put in a larger screw. 2. In Dec the laser head became jammed on the gantry. After several emails back and forth that were useless. I discovered that a screw or bolt had backed out of the roller assembly on the inside of the gantry. I removed the laser head and drilled out the offending screw. All was well until April. 3. This time the Y axis is jammed. I have asked for an exploded parts drawing of the roller assembly so I can figure out what to remove and how to free it up. After explaining it in detail on three different emails I have decided to tear into it and figure it out. They keep asking questions that do not apply. Bottom line is it is a great machine. Just be ready to be your own mechanic. As far as I know there is no support network of individuals to work on these machines.