Monport LaserReviews of monportlaser.com

Horrendous Turned up faulty Requested Pics Sent them Said they had to be in one file as takes to long to open 4 pics(I’m not kidding) Spent an hour working out how to do it as I have never used Google drive Did it No reply Spent over 100 hours getting my workspace ready spent thousands and am left with broken laser Heartbreaking tbh Stay well clear they don’t care Be seeking a full refund It was checked almost a year ago It’s clearly a return

zeer slecht, om je laten betalen doen ze heel snel . maar na dat je betaald hebt, dan moet je lang wachten of je bestelling aankomt . op de site stond in 2 dagen en nu zit al 10 dagen wachten op mijn bestelling. zeer slecht .

Received a Reno 65W pro laser that never worked out of the box. Technical support was almost non existent. Monport guide me through taking the machine apart to troubleshoot. Monport was slow to respond and when the issue was found they could not get me the needed part. I have no idea why the could not send me a replacement laser so that I could send the defective one back. This fiasco went on for over a month.

Wir haben den Monport GT PRO 100W gekauft, sowie Zubehör. Seit 07.04.26 bekommen wir keine Rechnung und die Ware wurde auch nicht vollständig geliefert. Auf KEINE Mail / Erinnerung wird geantwortet noch gehandelt. Eine Schande!

After going back-and-forth with this company for almost a month, trying to get the laser tube that I purchased, and I kept being strong along. The laser tube arrives all smashed very poorly, packaged in a flimsy cardboard box. Monport has caused me to lose a quite a bit of revenue because they did not ship the tube in time and then it arrives all smashed. Thinking about taking legal action at this point due to the fact it cost me hundreds of dollars in lost revenue. Think twice about ordering from this company.

I’m sharing my experience with the Monport Mega 70W laser engraver so others can make an informed decision—especially small business owners. While the Monport support team was responsive and professional, the reality is that the product itself did not work out of the box and remains completely unusable. Over several hours, I worked directly with their technical team attempting to resolve the issue. This included reinstalling drivers (CH340), adjusting Mac security permissions, testing multiple USB connections, remote troubleshooting via AnyDesk, and reconfiguring LightBurn. Despite all of this, the machine never successfully connected or operated. Before purchasing, I explicitly confirmed Mac compatibility with their pre-sales team—so this outcome is both frustrating and unexpected. The only remaining suggestion involved a complex motherboard-level workaround, which is not reasonable for a customer to perform on a brand-new unit. This purchase was intended for my wife’s small business, and the inability to use the machine has already resulted in lost time and missed income opportunities. To be clear: • The machine has never functioned • This is not user error or a change of mind • The product was effectively dead on arrival I have requested a return and asked Monport to waive restocking and shipping fees given the circumstances. Charging those fees in a situation like this would be difficult to justify. My takeaway: while support tries to help, product reliability and Mac compatibility are serious concerns. I would strongly caution Mac users and small business owners to do very thorough due diligence before purchasing. I hope Monport resolves this fairly.

I purchased the Monport 70W Mega The machine is advertised with intelligent auto-focus, built-in camera preview, high precision, and easy compatibility with LightBurn and their own software. Unfortunately, after receiving it, the machine has proven completely unusable. From the very beginning, it fails to work properly. It won't start reliably, has constant connection issues, and the advertised auto-focus and camera features do not function as described. Attempts to use it with official software or LightBurn result in failures, leaving me with what feels like an expensive piece of electronic waste that cannot perform any engraving or cutting tasks. The biggest frustration is the customer support. Because the support team is based in China, I have to wake up in the middle of the night (early morning hours) almost every day to communicate with them. While they do reply, the process is slow and repetitive — they ask for the same information multiple times, suggest basic resets, or remote in, but the core issues remain unresolved after weeks. This has wasted a huge amount of my time and energy. I bought this machine expecting to use it for real projects, but it has been nothing but trouble since day one. I hope Monport can provide a proper solution soon, such as a working replacement or full refund, instead of requiring customers to struggle with ongoing troubleshooting across time zones.

15 jours que j'essais de les contacter, aucunes réponses fuyez