Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
360 reviews
Monport LaserSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.
Monport Laser (monportlaser.com) has 360 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 237 reviews with 5 stars · Clear filters
Great communication with the order and shipping customer support. The laser I ordered ended up being out of stock, Monport reached out and was able to quickly resolve the problem. Would do business again.
By Cj A.
Response from Monport Laser· Dec 16, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Excelente producto, muy feliz con mi compra y la atención que brindan es al 100, siempre responden los correos rápido y con mucha disposición
By Yadira O.
Response from Monport Laser· Dec 16, 2025
We're glad that you liked our machine. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I still haven’t received the machine but I needed to contact support for a few things and the response was very efficient every time. Looking forward to working with the company soon!
By Leisy De J.
Response from Monport Laser· Dec 13, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
No frills service (this is a good thing), and the part came promptly and resolved the issue.
By Jamie
Response from Monport Laser· Dec 13, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Liza is awesome. She answered all of my questions and helped me get the LaserBurn going while the actual Laser I ordered is on back order.
By Scott B.
Response from Monport Laser· Dec 12, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Monport support is beyond great. I had some issues with my Monport Onyx and they would respond the next day in my email. You don't normally see that. After a length back and forth response in email, they came through and replaced the defective unit quickly. I have nothing but good comments about the customer service. By the way the problems I was having with the original laser in my opinion with not the fault of Monport. I firmly believe that the problems that occurred with the laser was from shipping. The edge of the shipping container had be damaged. Monport customer support is top notch , at least from my experience.
By Roy M.
Response from Monport Laser· Dec 12, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Support was quick and helpful, laser came and was up and running quickl
By Robert G.
Response from Monport Laser· Dec 9, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
The MP support team was great! My laser went out and the team walked me through how to check each area to see if it was bad with step by step instructions. It came down to being a bad power supply. Then sent me a new one, which was unfortunately backordered, so it took a couple weeks, but I finally got it and installed it and it’s fixed.
By Deanna E.
Response from Monport Laser· Dec 6, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
