MonikerReviews of moniker.com

This company allows fraudsters to register domain names used to defraud the American people. The domain names are often typosquatted domains of the legitimate company then used to rank in search engine pages with cloned online banking pages that look and feel like the real one.

i wonder why i see some reviews that moniker is helpful ??? let me share honest reality experience: im wrinting them all kinds of possible ways chat (redeciulas bot) email , phone - social .. but not single answer still in second day!!! i used had service with hexonet and had no issue , 2 days ago i renewd my domain and paid , they got my Money and account is suspended until now (2 days) , > what a scammer does that moniker not doing ? im very very angry, at least they could renew it ,i paid more than double price !!

I NEVER write reviews, but Moniker's "customer support" is so horrendous that I had no choice. I received a standard domain renewal email, but when I went to check to see the cost of the renewal, that information was not listed in the message. So I went to their website, clicked on the domain, but could not find the cost listed anywhere. So I contacted "customer support" -- ie their AI bot which was confused by even the simplest question asking where I could find the cost of my domain. I asked to connect with an actual agent, and the AI Bot replied "please be rest assured that a ticket has been created and our team will get back to you as soon as possible via email." Of course I never received a follow up email from Moniker. Days later I came back and tried again. Once again, after the AI Bot was completely useless, I asked to speak with a representative and it replied "At the moment, we don’t offer phone support. Our phone lines are temporarily unavailable as our team is focusing on providing the fastest possible help through online channels." Translation: "We're too cheap to pay real people to help you." I've been a customer of Moniker for over 15 years, and I will NEVER purchase from them again and will now begin the process of moving my domains to another host. Because if this how bad their "service" is now, it will only get worse. TLDR; Do NOT use Moniker. They've outsourced all their "customer service" to completely unhelpful, ineffective, and impersonal AI Bots.

The worst company I’ve ever dealt with. They used to be Hexonet and I don’t know what happened, but they moved our domains to Moniker and since then it’s been nothing but headaches. Their prices are insanely high, they charge VAT even though our company is located in the United States, and their support is awful. They have a so-called AI chat that’s completely useless—it only opens support tickets that take more than 24 hours to get a reply. On top of that, they blocked my account for no reason. We need to renew a client’s domain and haven’t been able to because of this. Please, stay away from this company, they are extremely unprofessional.

I’ve been with Moniker since the late 1990s — more than 27 years and current, as of this review, have 79 domain names with them. They were once my go-to registrar with stellar support, but sadly those days are gone. There’s no longer any phone support, and emails go unanswered. Something as simple as adding an email address — which used to be quick and easy — has turned into a nightmare. I’ve spent hours trying to resolve this with no help. Moniker has gone from a trusted partner to an unresponsive frustration. As a business, we cannot function this way, and I’ve already started moving my domains to a competitor. Very disappointing to see a once-great company decline so badly. — Community Net Vision, Inc. (Community Net Radio)

My domain name has only 2 days to expire, why did you stop renewing it? From user: js873377 Do you consider consumers?

service level at Hexonet was perfect then they have been acquired by moniker and now I am travelling into the Mordor... worst service level ever for me. Moniker is just a joke, account created, bought credit then my account was blocked for 12 hours without reason, their helpdesk (helpless is more accurate) didn't solved anything, didn't even tried to help. Right after that I receive a mail from their helpless team saying they have credited my purchase ... WHY ? I asked why, off course no answer whatsoever ... and credits seems to be on my account despite credit note ... Want more ? I still receive a daily email from hexonet saying I have a low balance ... but I was migrated from Hexonet to moniker and in moniker I have more than 100 € in my account. If I was not blocked until 2026 having domains already paid, I would run away without delay. DON'T EVEN TRY this company, a pure scam.

Never had an issue until now… I’ve purchased more than 20 domains in recent years… service has always been great! But no one will even reply to me… my domain is on hold with no listed reason and I bought it for 11 years. Just need a call back! Very frustrating!