MoneySolverReviews of moneysolver.org

Kevin was professional and helped me with my tax situation. I would recommend him to my family and anybody who is in need of text help.

Brandi was fantastic. She stayed in contact, updating me of everything that was happening and what to expect. I am extremely happy with the way my case was handled and settled. I highly recommend them and if you are lucky, you will get Brandi to handle your case as well.

I've had four different EAs this year. Every time there's a new EA, my IRS agent gets frustrated, understandably so. I also paid them to do my bookkeeping for the year. I kept asking for reports, and I was told they were behind. Finally, in November, I was told they were caught up for the year. So I asked for reports, only to be told they use proprietary software that does not allow reports to clients. What good does that rubbish do me? No good whatsoever. When you partner with a tax relief company, you really need someone who knows what they are doing. I had to tell my EA several times that my LLC return was part of my personal return as it's a single member LLC. It did not instill a ton of confidence. Audits and the audit process are scary events that have kept me awake at night. I went with another agency, letting my IRS agent know what I was doing and why, and he welcomed the change.

This review is only about my last representative Ruth Reyes. She work diligently to ensure all my questions and concerns were answered. She called when she said she would and she always responded to my emails. Thank you Ruth. Again, this is only about Ruth, not my experience as a whole.

Ruth Reyes was top notch and extremely professional. She was very responsive and got the job done. I'm giving it a 4 because she represents the company and the business, and as feedback as a whole, the rest of the team should support Ruth on being just as responsive as she is. I've reached out to other agents and had to wait (X) amount of days to hear from someone else regarding a different concern. Ruth as a individual is great though.

Ruth Reyes went extra miles to help resolve my debt issue with IRS she is very polite and professional cares for customers needs pays attention to all the details thank you Ruth

Ruth Reyes turned a extremely stressful situation into a manageable less stressful process with a better outcome than I could have expected. Trust her process and she will make it easy for you.

I signed up with Money Solver in October, 2021 believing I had reputable staff to resolve my tax issues. I was under the impression I could receive a reduction in taxes owed. As of March, 2022, all they did was ask me for a copy of a CP2000 that I couldn't find but was available at IRS. I had two late returns (2019 and 2020) and needed IRS to accept the completed 2018 amended return. I had previously written IRS requesting they accept my amended 2018 return. They (IRS) ultimately granted my request and this tax year was resolved no thanks to Money Solver. 2018 was rectified by my correspondence. I continued to depend on Money Solver to assist with tax years 2019 and 2020 thinking they could achieve some tax forgiveness. During this time, one of the "consultants" had submitted the 2018 she'd completed showing that I owed more money than my tax preparer reflected on my amended return. I didn't need her to redo the amended return but what she also did was submitted this erroneous return to me failing to reflect my legal name. When I called her attention to this she corrected a couple of the sheets and said it would be ok. I terminated my payments to them in April and they asked me to submit my 2021 return (which by the way wasn't in the contract). Our agreement was for tax years 2018, 2019 and 2020. I did send them the 2021 return in June, 2022 but the consultant about a month later said she hadn't received it. Oddly to this day the return wasn't returned to me by the postal service. Did she request the return from IRS since she alleged nonreceipt? Perhaps when I suggested she should exercise this option. The clock is still ticking meaning more late charges assessed by IRS. I received notification on 8/8/22 via email from Money Solver that I owed approximately $30,000 which included tax year 2021. The "consultant" sent a contract for me to agree to pay IRS $450-$500 per month. No other docs were sent for review. This company is a scam and deemed to be useless, unresponsive and you're better off either finding a reliable service or interfacing IRS on your own. At least you can use this money to pay towards your IRS debt. Disastrous experience!!!